Pet-First Front Desk & Client Care Specialist

Vets for Pets; Southampton; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

20% discount at Vet Group

Discounts and cashbacks

In-house career development

Pension

Holiday allowance

Free car parking

Job summary

Hedge End Vets for Pets in Southampton is seeking a friendly receptionist to join the team. You will act as the first point of contact for clients and their pets, handling bookings and payments with a high level of customer service.

The full-time role is 38 hours per week, including 1 in 4 Saturdays. Computer literacy, a welcoming manner, and the ability to work with the veterinary team are essential to success in this position.

Qualifications

• Receptionist experience would be preferred but not essential.
• Customer service experience would be preferred.
• Computer literacy is a must to operate the booking system and manage payments.

Responsibilities

• Provide an exceptional service to clients and care for their pets, acting as the link between clients and the clinical team.
• Build strong relationships with clients, their pets and the practice team.
• Greet clients, offer guidance, manage payments and future bookings confidently.
• Coordinate day-to-day routines using the online booking system to keep the practice running smoothly.

Skills

Receptionist experience

Customer service experience

Computer literacy

Tools

Online booking system

Job description

Hedge End Vets for Pets in Southampton is seeking a friendly receptionist to join the team. You will act as the first point of contact for clients and their pets, handling bookings and payments with a high level of customer service.

The full-time role is 38 hours per week, including 1 in 4 Saturdays. Computer literacy, a welcoming manner, and the ability to work with the veterinary team are essential to success in this position.