Pet & Client Care Specialist

Pets at Home Limited; Southend-on-Sea; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

20% discount

Career development

Pension

Holiday allowance

Job summary

Pets at Home Limited in Southend-on-Sea is seeking a Client Care Advisor to greet clients and their pets, coordinate bookings and payments, and support the clinical team with a friendly, efficient service.

The role suits a customer-focused individual, with either part-time or full-time hours, a minimum of 30 hours per week and a 1 in 4 weekend rota. Computer literacy and a welcoming attitude are essential to maintaining our high standard of care.

Qualifications

• Previous receptionist experience is advantageous.
• Calm, attentive and always focused on the clients' needs.
• Strong relationship-building with clients and their pets and the practice team.

Responsibilities

• Greet clients and their pets as they arrive at the practice.
• Provide guidance by keeping up-to-speed with practice services.
• Manage payments and future bookings confidently.
• Coordinate day-to-day routines using the online booking system.
• Create a welcoming and friendly atmosphere in the practice.
• Support the clinical team as needed.

Skills

Receptionist experience

Customer service

Computer literacy

Pet care knowledge

Job description

Pets at Home Limited in Southend-on-Sea is seeking a Client Care Advisor to greet clients and their pets, coordinate bookings and payments, and support the clinical team with a friendly, efficient service.

The role suits a customer-focused individual, with either part-time or full-time hours, a minimum of 30 hours per week and a 1 in 4 weekend rota. Computer literacy and a welcoming attitude are essential to maintaining our high standard of care.