Pet Care Concierge & Client Liaison

Pets at Home Limited; Dover; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

20% discount at Vet Group, Pets atHome

Pension and holiday allowance

In-house career development

Job summary

Pets at Home Limited, via Vets for Pets Dover Whitfield, is hiring a Client Care Advisor to deliver outstanding service to clients and their pets. You will greet clients, guide them through services, and support bookings and payments with a friendly, professional approach.

You will work in a busy practice, 40 hours per week with a 1-in-3 weekend rota, and collaborate closely with the clinical team to ensure exceptional care and a positive client experience.

Qualifications

• Front-dline client care experience is preferred.
• Ability to greet clients and manage payments and bookings.
• Calm, attentive and client-focused demeanor.
• Willingness to learn practice services and products.

Responsibilities

• Greet clients and provide guidance and support.
• Manage payments and future bookings confidently.
• Coordinate day-to-day routines using the online booking system.
• Ensure clients and pets receive a welcoming, helpful visit.
• Collaborate with the clinical team to support client care.

Skills

Customer service

Communication

Computer literacy

Pet care knowledge

Teamwork

Tools

Online booking system

Job description

Pets at Home Limited, via Vets for Pets Dover Whitfield, is hiring a Client Care Advisor to deliver outstanding service to clients and their pets. You will greet clients, guide them through services, and support bookings and payments with a friendly, professional approach.

You will work in a busy practice, 40 hours per week with a 1-in-3 weekend rota, and collaborate closely with the clinical team to ensure exceptional care and a positive client experience.