Pet Care Concierge & Client Liaison

Vets for Pets; Walsall; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

20% staff discount at Vet Group, Pets@

Pension

Holiday allowance

Career development opportunities

Job summary

Vets for Pets is seeking a friendly, professional receptionist for our Walsall Reedswood Practice. You will greet clients and their pets, handle payments and bookings, and coordinate daily routines with our online system to ensure smooth operations.

The role emphasizes great client service, calm and attentive support, and a welcoming atmosphere. Prior veterinary or medical admin/reception experience is preferred but not required.

Qualifications

• Experience in veterinary or medical admin/reception preferred, but not essential.

Responsibilities

• Greet clients and their pets, providing guidance and care during visits.
• Manage payments and future bookings confidently.
• Coordinate day-to-day routines using our online booking system; ensure smooth practice operations.
• Help maintain a welcoming, efficient atmosphere for clients and staff.

Skills

Client service

Communication

Computer literacy

Empathy

Team player

Tools

Online booking system

Cash handling

Job description

Vets for Pets is seeking a friendly, professional receptionist for our Walsall Reedswood Practice. You will greet clients and their pets, handle payments and bookings, and coordinate daily routines with our online system to ensure smooth operations.

The role emphasizes great client service, calm and attentive support, and a welcoming atmosphere. Prior veterinary or medical admin/reception experience is preferred but not required.