Client Care Advisor

Vets for Pets; Walsall; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

20% staff discount at Vet Group, Pets@

Pension

Holiday allowance

Career development opportunities

Job summary

Vets for Pets is seeking a friendly, professional receptionist for our Walsall Reedswood Practice. You will greet clients and their pets, handle payments and bookings, and coordinate daily routines with our online system to ensure smooth operations.

The role emphasizes great client service, calm and attentive support, and a welcoming atmosphere. Prior veterinary or medical admin/reception experience is preferred but not required.

Qualifications

• Experience in veterinary or medical admin/reception preferred, but not essential.

Responsibilities

• Greet clients and their pets, providing guidance and care during visits.
• Manage payments and future bookings confidently.
• Coordinate day-to-day routines using our online booking system; ensure smooth practice operations.
• Help maintain a welcoming, efficient atmosphere for clients and staff.

Skills

Client service

Communication

Computer literacy

Empathy

Team player

Tools

Online booking system

Cash handling

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Walsall Reedswood Practice.

What your typical day will look like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must. Previous veterinary or medical admin/reception experience is preferred, but not essential.

This is a Full Time role working 40 hours per week, including 1 in 3 weekend shifts.

The attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance. The salary is £12.71 per hour.

We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you.

Location: WS2 8XA

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!