Client Care Advisor - Dover

Pets at Home Limited; Dover; Presencial; GBP 21.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

20% discount at Vet Group, Pets atHome

Pension and holiday allowance

In-house career development

Descripción de la vacante

Pets at Home Limited, via Vets for Pets Dover Whitfield, is hiring a Client Care Advisor to deliver outstanding service to clients and their pets. You will greet clients, guide them through services, and support bookings and payments with a friendly, professional approach.

You will work in a busy practice, 40 hours per week with a 1-in-3 weekend rota, and collaborate closely with the clinical team to ensure exceptional care and a positive client experience.

Formación

• Front-dline client care experience is preferred.
• Ability to greet clients and manage payments and bookings.
• Calm, attentive and client-focused demeanor.
• Willingness to learn practice services and products.

Responsabilidades

• Greet clients and provide guidance and support.
• Manage payments and future bookings confidently.
• Coordinate day-to-day routines using the online booking system.
• Ensure clients and pets receive a welcoming, helpful visit.
• Collaborate with the clinical team to support client care.

Conocimientos

Customer service

Communication

Computer literacy

Pet care knowledge

Teamwork

Herramientas

Online booking system

Descripción del empleo

Client Care Advisor - Dover If you enjoy providing great service and working in a team, we have just the opportunity for you here at Vets for Pets Dover Whitfield! What your typical day will look like

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets, providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This role is a full-time working 40 hours per week with weekends on a 1 in 3 rota. You'll be working alongside a team of 3 receptionist, 1 VCA, 2 student nurses, 6 RVNs and 5 Vets. The attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients' needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.