Pet Care Concierge & Vet Receptionist

Pets at Home Limited; Romford; On-site; GBP 31,000 - 35,000; Full time

Benefits offered by this job

20% discount at Vet Group

Discounts & cashbacks

Pension

Private health insurance

Holiday allowance

In-house career development

Job summary

Romford Vets for Pets is seeking a friendly receptionist to greet clients and their pets, manage bookings and handle payments with confidence. Proficiency in using our online booking system and strong computer literacy are essential. A positive, team-oriented attitude helps maintain a welcoming practice for clients and their companions.

Experience in veterinary reception is preferred but not essential. The role includes a mix of full-time or part-time shifts, with some weekends and varied start

Qualifications

• Experience in receptionist or client-facing roles preferred.
• Excellent communication and phone manner.
• Comfort with handling payments and appointments.

Responsibilities

• Greet clients and their pets at arrival in a friendly, professional manner.
• Provide guidance on services and scheduling using the booking system.
• Handle payments, process bookings and manage day-to-day tasks with accuracy.
• Contribute to a welcoming, teamwork-focused practice environment.

Skills

Customer service

Cash handling

Booking system

Team player

Tools

Booking system software

Job description

Romford Vets for Pets is seeking a friendly receptionist to greet clients and their pets, manage bookings and handle payments with confidence. Proficiency in using our online booking system and strong computer literacy are essential. A positive, team-oriented attitude helps maintain a welcoming practice for clients and their companions.

Experience in veterinary reception is preferred but not essential. The role includes a mix of full-time or part-time shifts, with some weekends and varied start