Peripatetic Receptionist - Back Office Clerk

Northern Care Alliance Nhs Foundation Trust; Stretford; On-site; GBP 18,000 - 24,000; Full time

Job summary

Northern Care Alliance NHS Foundation Trust is seeking Peripatetic Receptionists / Back Office Clerks within Patient Access and Administration. The role travels between locations to support Outpatient Clinics, delivering friendly and efficient reception and admin service.

You will book appointments, greet patients, record attendance and outcomes, and work across sites to meet service needs. NHS environment and confidentiality required; travel at short notice may be needed.

Qualifications

• Education to GCSE level or equivalent including Mathematics and English.
• Computer skill qualification such as ECDL, CLAIT or equivalent experience.
• Desirable: NVQ or equivalent in Customer Service or Administration.

Responsibilities

• Provide clinic administration and reception support for Outpatient Clinics.
• Record attendance and clinical outcome on Patient Centre; manage appointment bookings and telephone bookings as needed.

Skills

Data entry skills

Microsoft Office

Verbal and written communication

Travel to locations

Education

GCSE level education

Tools

ECDL/CLAIT

Outlook/Word/Excel/Teams

Job description

Job summary

An exciting opportunity has arisen for Peripatetic Receptionists / Back Office Clerks within Patient Access and Administration. With demand on our services at an all-time high, the role our department provides has never been more critical.

We will give you:

• The chance to make a difference to people in our local communities;
• Career development opportunities;
• Support of a wider team or peers and colleagues;
• Dedicated wellbeing programme

As a peripatetic receptionist you will be required to have the ability to travel to different working locations, sometimes at short notice, within your working hours. Your working location will be subject to operational and service requirements and may change each day/week. When working at different locations, your work load and some your responsibilities may differ.

Main duties of the job

The Outpatient Clinic Admin Clerk/Receptionist will be responsible for providing clinic administration and reception support to patients attending Outpatient Clinics. This will include receiving and greeting patients into clinic areas whilst recording the patient's attendance and clinical outcome on Patient Centre.

The Outpatient Clinic Admin Clerk/Receptionist will also be responsible for providing an appointment booking service to enable patients to book future appointments when leaving the department, this role may develop into the booking of future appointments into other clinical disciplines (i.e. diagnostic). This may also involve some telephone booking of appointments and the scheduling of forthcoming appointments, from other sources of patient enquires, whilst providing a confidential, efficient patient-friendly service.

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.

You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk

Qualifications

Essential

• Education to GCSE level or equivalent including Mathematics and English
• Computer skill qualification such as ECDL, CLAIT or equivalent experience

Desirable

• Customer Service or Administration such as an NVQ, or equivalent experience.

Knowledge and Experience

Essential

• Experience of working in a Reception or administrative role preferably in a health care environment with patient contact.
• Previous experience of data entry/input
• Working knowledge of Microsoft Office i.e. Outlook, Word, Excel and Teams.

Desirable

• Knowledge of a hospital-based Patient Administration System
• Experience of training and supporting peers
• Experience of working in a cross team function, covering multiple areas with differing ways of working

Skills

Essential

• Able to recognise and resolve routine issues referring to a Supervisor or Team Leader, where appropriate.
• Understanding of confidentiality, data Protection and Caldicott Principles
• Able to communicate in both verbal and written format.
• Organised and methodical, with an attention to detail.
• Ability to drive/travel across locations at short notice as part of service need.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).