Peripatetic Receptionist - Back Office Clerk

Northern Care Alliance; Salford; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Dedicated wellbeing programme

Flexible working

Guaranteed interview for Armed Forces

Job summary

The Northern Care Alliance NHS Foundation Trust is seeking a Peripatetic Receptionist / Back Office Clerk in Salford. The role is a Band 2, permanent, and will involve working across multiple locations with flexible hours and a 37.5-hour week.

Salary is £25,272 pro-rata per annum. The post requires travel between sites and offers a dedicated wellbeing programme and flexible working arrangements.

Qualifications

• Education to GCSE level or equivalent including Mathematics and English.
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• Computer skill qualification such as ECDL, CLAIT or equivalent experience.
• Customer Service or Administration qualification (NVQ) or equivalent experience.

Responsibilities

• Provide clinic administration and reception support to patients in Outpatient Clinics.

Skills

Communication

Confidentiality

Microsoft Office

Organisation

Travel to locations

Cross-team collaboration

Training peers

Education

GCSE level including Maths & English

ECDL/CLAIT or equivalent

Tools

Microsoft Office

Job description

Peripatetic Receptionist - Back Office Clerk

Band 2

Main area Administration Grade Band 2 Contract Permanent: Working locations will differ day to day / week to week Hours

• Full time
• Part time
• Flexible working

37.5 hours per week (Will consider part time hours) Job ref 236-NCA-AC390-25-F

Site Salford Royal Hospital Town Salford Salary £25,272 pro-rata, per annum Salary period Yearly Closing 04/10/2026 23:59

Job overview

An exciting opportunity has arisen for Peripatetic Receptionists / Back Office Clerks within Patient Access and Administration. With demand on our services at an all-time high, the role our department provides has never been more critical.

We will give you :

• The chance to make a difference to people in our local communities;
• Support of a wider team or peers and colleagues;
• Dedicated wellbeing programme.

Main duties of the job

The Outpatient Clinic Admin Clerk/Receptionist will be responsible for providing clinic administration and reception support to patients attending Outpatient Clinics. This will include receiving and greeting patients into clinic areas whilst recording the patient’s attendance and clinical outcome on Patient Centre.

The Outpatient Clinic Admin Clerk/Receptionist will also be responsible for providing an appointment booking service to enable patients to book future appointments when leaving the department, this role may develop into the booking of future appointments into other clinical disciplines (i.e. diagnostic). This may also involve some telephone booking of appointments and the scheduling of forthcoming appointments, from other sources of patient enquires, whilst providing a confidential, efficient patient-friendly service.

As a peripatetic receptionist you will be required to have the ability to travel to different working locations, sometimes at short notice, within your working hours. Your working location will be subject to operational and service requirements and may change each day/week. When working at different locations, your work load and some your responsibilities may differ.

Working for our organisation

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Detailed job description and main responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.

You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk

Person specification

Qualifications

• Education to GCSE level or equivalent including Mathematics and English
• Computer skill qualification such as ECDL, CLAIT or equivalent experience
• Customer Service or Administration such as an NVQ, or equivalent experience.

Knowledge and Experience

• Experience of working in a Reception or administrative role preferably in a health care environment with patient contact.
• Previous experience of data entry/input
• Knowledge of a hospital-based Patient Administration System

Skills and Abilities

• Able to recognise and resolve routine issues referring to a Supervisor or Team Leader, where appropriate.
• Understanding of confidentiality, data Protection and Caldicott Principles
• Able to communicate in both verbal and written format.
• Working knowledge of Microsoft Office i.e. Outlook, Word, Excel and Teams.
• Organised and methodical, with an attention to detail.
• Ability to drive/travel across locations at short notice as part of service need.
• Experience of working in a cross team function, covering multiple areas with differing ways of working
• Experience of training and supporting peers

The NCA is proud to serve a diverse population and is committed to delivering inclusive, accessible care. We value individuality and aim to build a workforce that reflects the communities we serve. Applications are welcomed from individuals of all backgrounds, identities, and beliefs.

We also warmly welcome applications from serving and former members of the Armed Forces community and their families. Please indicate on your application form if you are a member of the Armed Forces community to be considered under our guaranteed interview scheme, subject to meeting the essential criteria for the role.

As a Disability Confident Employer, we are committed to offering a guaranteed interview to disabled applicants who meet the essential criteria for the post.

If you require any reasonable adjustments during the recruitment process, please contact the Recruitment Team at [e-mail]

Vacancies may close before the advertised closing date if a high volume of applications are received or where an internal redeployee has been identified.

For fixed-term roles, current NHS staff will be considered for secondments, while fixed-term contracts will be offered to external (non-NHS) applicants.

If you are applying for an internal secondment opportunity, we strongly encourage you to discuss this with your line manager before submitting your application. Any secondment offer will be subject to management agreement and the needs of your substantive service. Where release cannot be supported, the secondment may unfortunately be unable to proceed.

Employer certification / accreditation badges

Name Anna Wynn Job title Reception Team Leader Email address [e-mail] Telephone number 0161 206 1403 Additional information

Internal candidates are able to contact Anna Wynn on Teams