Receptionist/Clerical Officer

Transformation Unit; Sheffield; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Career development opportunities

Flexible working

Good annual leave and pension schemes

Job summary

Sheffield Teaching Hospitals NHS Foundation Trust is recruiting for a Receptionist/Clerical Officer in Weston Park Hospital, Sheffield. You will join the Specialised Cancer Services Reception Team to support the radiotherapy and outpatient departments with a friendly, efficient front desk and essential admin tasks.

The role involves booking appointments, maintaining accurate records, and assisting clinical staff while ensuring smooth patient and visitor experience in a busy hospital environment.

Qualifications

• GCSE English and Maths (or equivalent) at grade C/4 or higher.
• NVQ Level II in Business Admin / Customer Service / IT or equivalent.
• Experience of working in an office environment and in public-facing roles.

Responsibilities

• Provide friendly and efficient reception for patients, visitors and staff in Radiotherapy and Outpatient Departments.
• Book patient appointments and ensure clinical activity is recorded on the Trust's patient administration system.
• Support clinical and nursing staff with general administration and transport coordination.

Skills

Excellent communication

Confidentiality awareness

Organisational skills

Prioritisation under deadlines

Education

GCSE English & Maths

NVQ Level II in Business Administration / Customer Service / IT

Tools

Infoflex

59R Software

PAS

SystmOne

Job description

Main area Administration Grade NHS AfC: Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Mon to Fri - two roles at 37.5 hours) Job ref 190-1866-DIR-SP-A

Employer Sheffield Teaching Hospitals NHS Foundation Trust Employer type NHS Site Weston Park Hospital Town Sheffield Salary £25,272 pa/ pro rata for part time staff Salary period Yearly Closing 08/10/2026 23:59 Interview date 16/10/2026

Receptionist/Clerical Officer

NHS AfC: Band 2

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

Job overview

An exciting opportunity has arisen for a motivated and well organised individual to join the Specialised Cancer Services Reception Team at Weston Park Hospital.

The team support our clinical colleagues with running the receptions across the hospital as well as the transport department.

Mon to Fri - two roles at 37.5 hours

Main duties of the job

To provide a friendly and efficient reception of patients, visitors and staff attending the Radiotherapy, and Outpatient Departments at Weston Park Hospital.

To carry out general administrative duties, and ensure that all clinical and nursing staff are supported.

To book patient appointments and to ensure that all clinical activity is recorded accurately on the Trust’s patient administration system on the day of activity. To ensure that all patients are added to the appropriate waiting or review list, so that no patients are ‘lost to follow up"

Please note this advertisement is for full time opportunities.

Working for our organisation

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its employees. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Detailed job description and main responsibilities

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Person specification

Qualifications

• GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
• NVQ Level II in Business Administration / Customer Service / IT

Experience

• Experience of working within an office environment
• Experience of working in a public facing role
• Experience of working in a public facing role

Further Training

• Knowledge of / experience of using information and/or customer service systems
• Working knowledge of Microsoft Office packages including Outlook, Excel and Word
• Previous experience Infoflex / 59R Software
• Previous experience of PAS / Infoflex / SystmOne (area specific software)

Skills and Knowledge

• Understanding of data protection issues and the ability to maintain confidentiality
• Excellent communication skills, with ability to deal with staff at all levels
• Displays use of initiative with effective organisational skill
• Ability to prioritise and work to strict/conflicting deadlines
• On-going commitment to personal development

We inserted the mandatory note about Skilled Worker sponsorship here according to the policy.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.