Healthcare Administrator

Northamptonshire Healthcare NHS Foundation Trust; Peterborough; Remote; GBP 18,000 - 23,000; Full time

Job summary

Northamptonshire Healthcare NHS Foundation Trust is seeking a detail-oriented Administrative professional to provide receptionist and clerical support within a healthcare setting. You will manage diaries, generate documentation, and handle queries while maintaining a client-focused service.

The role requires IT proficiency, experience with Excel/Word, and willingness to engage in DBS checks and flexible working arrangements. Prior prison knowledge is advantageous.

Qualifications

• Experience using Excel/Word and other IT systems.
• Prison knowledge/experience.
• 1 year Admin experience.

Responsibilities

• Inputting into, monitoring and printing reports from supported systems, run reports and obtain data for reports when required for all healthcare services on site.
• To receive incoming telephone calls, and deal with queries where possible /or take accurate messages and direct to the appropriate recipient
• Deliver an effective and competent level of receptionist and/or clerical support and consistently deliver a “client-focused” service which promotes good customer service and effective working relationships
• To generate a range of documentation including letters and reports to a professional standard. This may include the composition of letters to patients and families/carers and other professionals on behalf of the team
• Minute taking/prepare agenda, appropriately at informal meetings where required, drafting, obtaining approval and distributing in a timely manner. To ensure the appropriate and timely dissemination of information across the team
• Deal with concerned patients/relatives and stake holders with tact, patience and discretion, especially when conveying sensitive information, some of which can be stressful and likely to be emotional
• Manage incoming and outgoing post ensuring all incoming mail is date stamped and forwarded to the appropriate person on the day of arrival, including electronic mail received and sent for the teams. Sort outgoing mail according to internal, external departments and relevant agencies

Skills

Admin experience

Prison knowledge

Education

Maths GCSE or equivalent

English GCSE or equivalent

Tools

Excel

Word

IT systems

Job description

You will be proficient and experienced in the use of Microsoft packages. You will be experienced in managing diaries and calendars. We would prefer if you had experience using electronic clinical records although full training will be given for the systems we use. The post-holder will be required to work as part of a team with other Clinical Administrators and team members and provide cross cover during periods of staff absence. The post-holder will need be flexible in their approach and use initiative and judgement to organize their own workload. You will be part of a dynamic and supportive team, benefiting from a comprehensive supervision and appraisal system, with a commitment to staff development.

Please note this post is subject to security vetting. To be considered for this post you will need to have continuously resided in the UK for a minimum of 3 years prior to this application and be able to evidence your years of residency.

Main duties of the job

• Inputting into, monitoring and printing reports from supported systems, run reports and obtain data for reports when required for all healthcare services on site
• To receive incoming telephone calls, and deal with queries where possible /or take accurate messages and direct to the appropriate recipient
• Deliver an effective and competent level of receptionist and/or clerical support and consistently deliver a “client-focused” service which promotes good customer service and effective working relationships
• To generate a range of documentation including letters and reports to a professional standard. This may include the composition of letters to patients and families/carers and other professionals on behalf of the team
• Minute taking/prepare agenda, appropriately at informal meetings where required, drafting, obtaining approval and distributing in a timely manner. To ensure the appropriate and timely dissemination of information across the team
• Deal with concerned patients/relatives and stake holders with tact, patience and discretion, especially when conveying sensitive information, some of which can be stressful and likely to be emotional
• Manage incoming and outgoing post ensuring all incoming mail is date stamped and forwarded to the appropriate person on the day of arrival, including electronic mail received and sent for the teams. Sort outgoing mail according to internal, external departments and relevant agencies

Working for our organisation

NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools. We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.

Detailed job description and main responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the ‘About You’ Section of the document.

Person specification

admin

• experience using excel/word and other IT systems
• prison knowledge/experience

Security Vetting

• The application includes evidence of the required years of UK residency to meet prison vetting standards

admin

• Maths and English GCSE or equivalent
• 1 years Admin experience

We are an equal opportunities employer, which aims to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

All roles are subject to the home office immigration rules and therefore eligibility must meet certain requirements for any sponsorship to be considered. Please visit the government website for more information regarding eligibility,

At NHFT we support many of our colleagues to work flexibly and we will consider requests for flexible working from day one. For this role, we are open to discussing a range of options including flexible hours, agile/home working, compressed hours and part time hours. Please have a conversation with the recruiting manager about the flexibility you need and we will promise to explore what is possible with you.

Applicants who have a disability and meet the essential criteria for the job will be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

All posts that are engaged in a regulated activity will be subject to a Disclosure and Barring Service (DBS) check and a DBS re-check on a three yearly basis whilst employed in such a role. Staff employed in these posts will therefore be asked to register with the DBS Automatic Update Service upon receipt of their DBS certificate and must update yearly , the annual fee will be reimbursed subject to Trust policy. For further information please visit: DBS Update Service: applicant guide - GOV.UK (www.gov.uk)

Please note if a DBS is applicable for the position then a charge will be deducted from your first salary.

Please note that all new starters to the trustare subject to a probationary period.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.