Administration Receptionist

Northern Care Alliance; Altrincham; Hybrid; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Annual leave allowance

Flexible working opportunities

Job summary

Northern Care Alliance NHS Foundation Trust is seeking a Neurology Receptionist to provide clinic administration and patient reception services. You will greet patients, record attendance on PAS and support appointment bookings, including telephone scheduling.

You will handle queries, maintain records on PAS and EPR, ensuring a confidential, efficient service for all users. The role supports a busy neurology clinic within the NHS Trust, offering flexible working opportunities and a competitive

Qualifications

• Experience in a confidential environment.
• Proven ability to prioritise tasks in a busy reception.
• Knowledge of medical terminology is advantageous.

Responsibilities

• Greet patients entering clinic and manage attendance on PAS.
• Provide appointment booking service, including telephone bookings.
• Schedule forthcoming appointments from various sources.
• Handle telephone queries and messages professionally.
• Ensure PAS entries are cashed up accurately at end of clinic.
• Scan patient records to the EPR system and maintain confidentiality.

Skills

Prioritisation

Working under pressure

Reliability

Education

RAS 2 clerical qualification or equivalent experience

Tools

PAS

Job description

The Neurology Receptionist will be responsible for providing clinic administration and reception support to patients attending clinic; this will include receiving and greeting patients into clinic areas whilst recording the patient’s attendance and clinical outcome on the Patient Administration System (PAS).

You will also be responsible for providing an appointment booking service to enable patients to book future appointments when leaving the department. This may also involve some telephone booking of appointments and the scheduling of forthcoming appointments, from other sources of patient enquires, whilst providing a confidential, efficient patient-friendly and out side agency contact service.

Main duties of the job

• You will be interactive with the General Public, Nursing, Medical staff and other Trust Administrative and Clerical Staff.
• You will ensure all reception processes are carried out in a timely and accurate manner to ensure an efficient Reception and quality service to all users.
• Integral to the role with be the maintaining of the clinic administration functions on PAS ensuring that they are ‘cashed up’ in a timely and accurate manner at the end of each clinic session. Scanning of patient records to the EPR system.
• Dealing and responding to telephone queries and messages.

Working for our organisation

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Detailed job description and main responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careerswebsite: www.careers.northerncarealliance.nhs.uk

We continually review our recruitment processes to ensure they are supporting us achieving an inclusive and representative team.

We recognise that many people find interviews daunting and the conventional interview approach, of unseen questions, often impacts performance on the day. We are therefore sending interview questions, to candidates, in advance for this vacancy. If you are invited for interview you will receive your interview questions in advance of your interview date.

Person specification

Experience

• Working within a confidential environment

Qualifications

• RAS 2 clerical qualification or equivalent experience

Skills

• Prioritisation of tasks
• Able to work in high pressure environment
• Reliable

Knowledge

• Knowledge of PAS
• Medical terminology

The NCA is proud to serve a diverse population and is committed to delivering inclusive, accessible care. We value individuality and aim to build a workforce that reflects the communities we serve. Applications are welcomed from individuals of all backgrounds, identities, and beliefs.

We also warmly welcome applications from serving and former members of the Armed Forces community and their families. Please indicate on your application form if you are a member of the Armed Forces community to be considered under our guaranteed interview scheme, subject to meeting the essential criteria for the role.

As a Disability Confident Employer, we are committed to offering a guaranteed interview to disabled applicants who meet the essential criteria for the post.

If you require any reasonable adjustments during the recruitment process, please contact the Recruitment Team at [e-mail]

Vacancies may close before the advertised closing date if a high volume of applications are received or where an internal redeployee has been identified.

For fixed-term roles, current NHS staff will be considered for secondments, while fixed-term contracts will be offered to external (non-NHS) applicants.

If you are applying for an internal secondment opportunity, we strongly encourage you to discuss this with your line manager before submitting your application. Any secondment offer will be subject to management agreement and the needs of your substantive service. Where release cannot be supported, the secondment may unfortunately be unable to proceed.

Recruitment Agencies

The NCA does not accept unsolicited CVs from agencies. Read more about this here .

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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