People Systems Administrator

NHS Professionals; Sandford-on-Thames; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive pay rates

24/7 365 support

Multi locational shifts

My Bank shift portal

Training and development

Holiday allowance

Stakeholder pension

Job summary

NHS Professionals is seeking a People Systems Administrator to support the Trust's People Systems including ESR, ESR Self Service and E-Expenses. The role acts as an in-house service desk, resolving user queries and escalating issues as required.

You will also assist in system development, provide payroll support and ensure data accuracy across the central systems within the NHS setting.

Qualifications

• This role may require evidence of vocational Level 3 qualification or at least 2 years relevant experience.

Responsibilities

• Create and maintain user accounts and system passwords for ESR self-service, E-Expenses, the absence management system and eRostering (WFMS).
• Provide service desk support to all users of People Systems.
• Support development of the system and recommend improvements for optimal use across the Trust.
• Run payroll processes and manage day-to-day payroll queries.
• Ensure accuracy of centrally held data in the systems.
• Escalate issues to supplier, IT and People Service teams with detailed storytelling.

Job description

Job Title: People Systems Administrator

Location: Remote working from home - occasional onsite days for meetings at Littlemore Mental Health Centre, Sandford Road, OX4 4XN

Hours: 37.5 hours per week - Monday - Friday 9.00am - 5.00pm

Trust: Oxford Health NHS Foundation Trust

Role type: Temporary for 3 months with possibility of becoming permanent

Role details

The post holder will provide support for the Trust's People Systems including the Workforce Management system, ESR, ESR Self Service and E-expenses acting as an in-house service desk, resolving user queries and escalating issues internally and to the software supplier as required. In addition to this, the individual will be required to support the development of the system and its use making recommendations for systems improvements and recommending solutions to ensure the optimal use of People systems across the Trust. The post holder will also be responsible for running the payroll process and managing day to day payroll queries. The post holder will be responsible for ensuring the accuracy of centrally held data in the systems.

Duties & responsibilities

• Create and maintain user accounts and system passwords for ESR self-service, E-Expenses, the absence management system and the eRostering (WFMS) system ensuring permissions are in line with Trust policies and internal / external audit requirements, providing support to end users as required.
• Maintain and manage general system housekeeping of the People Systems.
• Apply and monitor eRostering (WFMS) system settings (i.e. shifts, rules, patterns and roster templates) to ensure that staff are rostered and paid effectively and according to their contracts and Trust policies and procedures.
• Manage the E-Expenses system ensuring settings are correct and staff personal details and vehicles are accurate.
• Provide service desk support to all users of People Systems
• Work with the People System Manager and eRostering (WFMS) Project Manager and Consultant to ensure the People Systems Service desk meets the needs of the organisation.
• Work with the People Systems Manager to develop a service desk SLA.
• Respond to all queries in a timely fashion in line with the SLA.
• Translate highly complex technical information into a language which can be easily understood by staff using the eRostering (WFMS).
• Escalate issues as required to the supplier, IT and People Service teams providing detailed storyboards if required.
• Liaise with the supplier and Trust's IT department to minimise system downtime.

This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.

You'll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS
2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times
3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You'll have the following skills/experience:

• Intermediate level of IT skills and IT literate and proficient in the use of Microsoft (MS Teams, MS Office, Excel, MS Outlook.)
• Strong data entry skills
• Excellent IT skills including database management
• Good general system administration skills
• Excellent customer service skills

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates- work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities- Keep up with the essentials and more
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.