People Shared Services Administrator

Poltronesofa; Sunderland; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

33 days holidays incl bank holidays

Employee benefits platform

Colleague Discount

Career progression

Enhanced leave for family

Employee Assistance Programme

Virtual GP

Salary finance scheme

Pension Scheme

Death in Service

Job summary

Poltronesofa is seeking a diligent People Shared Services Administrator to support the HR function from Sunderland. You will manage employee data, process starter documentation, and support payroll coordination to ensure a smooth employee lifecycle.

You will act as a first point of contact for People queries, delivering accurate and compliant administration while prioritising confidentiality and high service levels.

Qualifications

• Proven People/HR administration experience.
• Experience using HRIS systems and handling employee data/reports.
• Excellent attention to detail and accuracy.
• Strong organisational skills to manage multiple priorities and deadlines.
• Customer-focused approach with focus on colleague experience.
• Strong communication and interpersonal skills.
• Proactive and solution-focused mindset.
• Ability to handle sensitive and confidential information discreetly.
• Resilient and adaptable in a fast-paced environment.

Responsibilities

• Handle People-related queries via shared service helpdesk in line with SLAs.
• Process new starter documentation, contracts and changes to terms and conditions accurately.
• Maintain and update HRIS ensuring data accuracy and data protection compliance.
• Support the People Team with day-to-day administration and coordination.
• Assist all stages of the employee lifecycle including onboarding, changes, and offboarding.
• Coordinate with Payroll to meet deadlines and SLAs.
• Support People projects and continuous improvement initiatives.
• Identify opportunities to streamline processes and enhance the colleague experience.
• Provide general administrative support across the People function.

Skills

HR administration

HRIS systems

Attention to detail

Organisational skills

Customer-focused

Communication skills

Proactive mindset

Discretion with confidential info

Adaptability

Team collaboration

Tools

HRIS systems (e.g., HR software)

Job description

People Shared Services Administrator

Department: People

Employment Type: Full Time

Location: Sunderland - Customer Support Centre

Compensation: £24,851 / year

Description

Are you an experienced Administrator with an interest in developing your career in HR? We can provide the training, support and upskilling you need to take the next step into a rewarding HR role.

We’re looking for an experienced and proactive People Shared Services Administrator to join our People Team and help deliver an excellent colleague experience across the business.

What’s the opportunity?

This is a fantastic opportunity to join our People Team in a varied and fast-paced administrative role. You’ll support the day-to-day running of the People function, ensuring a high standard of accuracy, organisation and customer service at all times.

As a first point of contact for People related queries, you’ll play a key role in delivering a seamless employee experience while providing accurate, compliant and timely administration across the employee lifecycle.

What does the role involve?

• Managing People related queries through the shared service helpdesk, delivering a responsive, professional and high-quality service in line with SLAs
• Processing new starter documentation, contracts and changes to terms and conditions with a high level of accuracy
• Maintaining and updating our HRIS, ensuring employee data is accurate, up to date and compliant with data protection requirements
• Supporting the wider People Team with day-to-day administration and coordination
• Supporting all stages of the employee lifecycle, including onboarding, changes and offboarding processes
• Working closely with the Payroll Team to ensure deadlines and SLAs are consistently met
• Supporting People projects and continuous improvement initiatives
• Identifying opportunities to improve processes and enhance the colleague experience
• Providing general administrative support across the People function

Who are we looking for?

• Proven People/HR administration experience with a strong understanding of employee lifecycle processes
• Experience using HRIS systems and confidence working with employee data and reports
• Excellent attention to detail and a high level of accuracy
• Strong organisational skills with the ability to manage multiple priorities and deadlines
• A customer-focused approach with a passion for delivering a positive colleague experience
• Strong communication and interpersonal skills, with the ability to build effective working relationships
• A proactive and solution-focused mindset with the confidence to take ownership
• The ability to handle sensitive and confidential information with discretion and professionalism
• Resilience and adaptability in a fast-paced environment
• A collaborative approach and positive, can-do attitude

What’s in it for you?

• 33 days holidays including bank holidays
• Employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
• Colleague Discount
• Career progression
• Enhanced Maternity, Paternity and Adoption Leave
• Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics
• Virtual GP – Access to a GP service 24/7
• Salary finance scheme
• Pension Scheme
• Death in Service

INDHP