People Services Team Lead - HR Operations & Payroll (Hybrid)

Center Parcs UK & Ireland; Newark on Trent; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Free day passes

Leisure facilities access

Shop/restaurant discounts

Bonus scheme

Job summary

Center Parcs UK & Ireland is seeking a Lead People Services Administrator to oversee a high-performing admin team at Forest House. You will coordinate workloads, ensure payroll deadlines are met and partner with Payroll Operations and People Systems to resolve issues.

The role includes data security, GDPR compliance and guidance on right-to-work requirements. The position is fixed-term until 31 March 2028, with hybrid work (2 days in the office, 3 days home-based) and a 37.5 hour week.

Qualifications

• Minimum two years HR or payroll experience.
• Minimum two years team management or coaching experience.
• Dayforce experience desirable.
• CIPD Level 5 qualification desirable.

Responsibilities

• Lead and support our People Services Administrators, overseeing workloads, deadlines and service standards.
• Work with Village People teams and Payroll Operations to complete employee lifecycle transactions accurately and before payroll deadlines.
• Coordinate team workloads, task allocation and deadlines, ensuring SLAs and KPIs are met.
• Act as the first point of contact for team queries and escalations from employees and line managers.
• Monitor, audit and report on workload, performance, quality and accuracy.
• Maintain accurate employee records and ensure data is handled securely in line with GDPR.
• Provide guidance on UK and Irish right-to-work requirements and elevate issues appropriately.

Skills

HR experience

Payroll experience

Team management

Communication

Education

CIPD Level 5 qualification

Tools

Dayforce

Microsoft Excel

Job description

Center Parcs UK & Ireland is seeking a Lead People Services Administrator to oversee a high-performing admin team at Forest House. You will coordinate workloads, ensure payroll deadlines are met and partner with Payroll Operations and People Systems to resolve issues.

The role includes data security, GDPR compliance and guidance on right-to-work requirements. The position is fixed-term until 31 March 2028, with hybrid work (2 days in the office, 3 days home-based) and a 37.5 hour week.