People Services Team Leader (fixed-term)

Center Parcs; Newark and Sherwood; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Free day passes

Leisure facility access

Staff discounts

Bonus scheme

Career development

Job summary

Center Parcs in Ollerton, North Nottinghamshire, is seeking a People Services Administration Team Lead on a fixed-term contract until 31 March 2028. You will lead and develop a team of administrators, manage workloads and SLAs, coordinate with Payroll Ops and People Systems, and ensure timely employee lifecycle transactions.

The role is hybrid (2 days in office, 3 days home), 37.5 hours per week, salary circa £31,000 per annum. Desirable CIPD Level 5 and Dayforce experience.

Qualifications

• Minimum two years HR or payroll experience.
• Minimum two years team management or coaching experience.
• Previous experience using Dayforce is desirable.
• CIPD Level 5 qualification is desirable.

Responsibilities

• Lead and support the People Services Administrators, overseeing workloads, deadlines and service standards.
• Coordinate team workloads, task allocation and deadlines to meet SLAs and KPIs.
• Act as the first point of contact for team queries and escalations from employees and line managers.
• Monitor, audit and report on workload, performance, quality and accuracy with stakeholders.

Skills

HR experience

Payroll experience

Team coaching

Dayforce experience

Education

CIPD Level 5

Tools

Dayforce

Job description

People Services Administration Team Lead (Fixed-Term)

Forest House | Circa £31,000 per annum

Lead a high-performing People Services administration team

You'll lead and support our People Services Administrators, overseeing workloads, deadlines and service standards. Working closely with People Services, Payroll Operations, People Systems and Village People teams, you'll resolve escalations and drive continuous improvement.

What you'll be doing

• Work with Village People teams and Payroll Operations to complete employee lifecycle transactions accurately and before payroll deadlines.
• Coordinate team workloads, task allocation and deadlines, ensuring agreed SLAs and KPIs are met.
• Act as the first point of contact for team queries and escalations from employees and line managers.
• Monitor, audit and report on workload, performance, quality and accuracy, sharing regular updates with stakeholders.
• Maintain accurate employee records and ensure data is handled securely in line with GDPR requirements.
• Provide guidance on UK and Irish right-to-work requirements and escalated potential issues appropriately.
• Partner with People Systems and other stakeholders to resolve system issues, test changes and improve processes.

What's in it for you

• Free day passes and access to leisure facilities (including the spa)
• Discounts on breaks and in our shops and restaurants
• Bonus scheme and recognition rewards
• A supportive, friendly team
• Career development and in‑role training

Your working hours

Please note this is a fixed-term contract until 31st March 2028. You will be contracted to work 150 hours per 4-week period (37.5 hours per week). Normal working hours are 9am to 5pm, Monday to Friday. We work on a hybrid basis with 2 days in the office and 3 days home‑working. Our office (Forest House) is located in Ollerton, North Nottinghamshire.

About you

• Minimum two years HR or payroll experience
• Minimum two years team management or coaching experience
• Previous experience using Dayforce is desirable
• CIPD Level 5 qualification is desirable

Our values

Each colleague at Center Parcs is involved in building better worlds for our guests, colleagues, communities and our environment. Contributing to our purpose means living out our values: We care, we're brave, we're determined and we're naturally us.

Closing date: 6th November 2026

At Center Parcs, everyone's welcome.

We recognise that we're all at our best when we're being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect.We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging.We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.

We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.