People Services Specialist

XPO TRANSPORT SOLUTIONS UK LIMITED; Crick; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading logistics solutions provider based in Crick seeks a People Services Specialist to manage HR queries and support the full employee lifecycle. You will provide exceptional service to colleagues, process documents, and maintain accurate HR records. The ideal candidate has strong interpersonal skills, excellent IT proficiency, and a keen eye for detail. Join a supportive environment offering competitive compensation and opportunities for growth in an inclusive workplace.

Benefits

Competitive compensation and benefits package

Supportive and inclusive work environment

Opportunities for development and progression

Qualifications

• A can-do personality, able to identify opportunities for improvement.
• Strong administrative skills and attention to detail.
• Experience with managing HR inbox and case management systems.

Responsibilities

• Manage HR inbox and queries using the case management system.
• Produce and issue offer packs and letters for employment changes.
• Update employee records and maintain HR electronic files.

Skills

Excellent interpersonal skills

Strong IT skills (Excel and Word)

Attention to detail

Tools

Success Factors

Job description

About Us

XPO Logistics are a forward-thinking company that values innovation, diversity, and growth. We believe that our people are our greatest asset, and are committed to attracting, developing, and retaining exceptional talent. Having the best people in our business is what will ensure we continue to go from strength to strength and provide our customers with best-in-class service.

Our HR People Services team is one part of a growing HR Shared Services team, based in Crick, where the experience our colleagues receive is our number one priority. We touch their work life in many different ways and together, we look after over 5,000 colleagues across over 120 sites. This is a permanent role, based in Crick – Northampton, as a People Services Specialist.

What would you be doing on a day to day basis?

The team plays a pivotal role in supporting the wider business with excellent customer service to all our stakeholders, responsible for the full employee life cycle from recruitment to compensation. This involves ensuring we have all the information needed for a new starter, issuing offer letters and contracts, processing pay increases or changes in working patterns, and liaising with our Payroll and Compensation and Benefits teams. We deal with colleague and management queries, finding solutions, making improvements, upskilling colleagues where needed, and ensuring we deliver the best service possible. It is a busy role that requires attention to detail, organisation, collaboration, coordination, and prioritisation. As we are always looking for ways to improve, an eye for detail and spotting opportunities is key. All of the above is achieved through our case management system and HR system (Success Factors) along with other web-based software. You will need to be comfortable using a wide range of IT applications and learning new ones as we develop and improve. Experience of using Success Factors would be helpful, however not essential; we are looking for you to have strong skills with Excel and Word.

What you'll do on a typical day

• Management of the HR inbox and queries into the team via the case management system

Delivering an outstanding service to all colleagues

• Answering queries or solving problems via email and phone, supporting up to Exec level with their employee life cycle needs
• Produce and send out offer packs and associated documents to all new colleagues
• Issuing letters to colleagues following employment changes

Updating employee records on the HR System

• Providing and requesting references both internally and with 3rd party providers
• Manage and maintain all HR electronic files, ensuring legal compliance and data protection regulations are met

What you need to succeed at XPO

• A can‑do personality, who likes finding opportunities to improve how we do things
• Excellent interpersonal skills, able to communicate with individuals at all levels of the business
• Strong IT skills, particularly in Excel and Word
• Excellent administration skills and exceptional attention to detail

Why Join XPO?

• Competitive compensation and benefits package.
• Supportive and inclusive work environment.
• Work for the best in the industry.
• The opportunity to develop and progress across various different areas of specialism.

We strive to create an inclusive environment for all our colleagues, where everyone feels welcomed, empowered and where you can bring your true self to work. Even if your experience doesn’t precisely match the job description but you feel you have the skills needed, please feel free to reach out to our recruitment team for an initial discussion. Your skills and passion set you apart and we welcome diverse people and perspectives at XPO. We encourage applications from people of all different backgrounds and identities. To empower you to do as well as possible during the recruitment process, if you require any changes or amendments to our application and interviews, please don’t hesitate to let us know.