People Services Advisor

Body Shop (The); London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading ethical beauty brand is seeking a People Services Advisor for a 12 Month Fixed Term Contract. This role involves delivering proactive HR support and enhancing the employee experience across the organization. Responsibilities include managing HR queries, overseeing recruitment processes, and ensuring compliance with HR policies. Ideal candidates will have strong HR generalist experience and excellent communication skills. Competitive benefits include a pension plan and staff discounts.

Benefits

6% non-contributory pension plan

23 days holiday

50% staff discount

Access to product sample sales

Online shopping channel with exclusive deals

LOVE money for personal development

Qualifications

• Proven ability to manage HR processes effectively.
• Experience in engaging and collaborating with teams.
• Capability to balance workload independently and with teams.

Responsibilities

• Deliver proactive and people-focused HR support.
• Provide HR advice and administration across employee lifecycle.
• Manage HR inbox and respond to queries.

Skills

Excellent communication

Organisational skills

Attention to detail

Solutions-focused mindset

Team collaboration

Ability to prioritize

Education

Generalist experience in HR

Understanding of UK employment legislation

Job description

Overview

The Body Shop has been here since 1976 and were not going anywhere. Its an exciting time to join us as were under new ownership and recruiting for some fantastic opportunities in our gorgeous new Head Office in Brighton.

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good thats us. Over 40 years later, were proud to be pioneering cruelty-free beauty every step of the way. Were the original ethical beauty brand. Weve got a thing for empowering people and enriching our planet. Were all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. Were never afraid to stand up and speak the truth. We like to do things a little differently around here.

The Body Shop is committed to generating positive economic, social and environmental impact. Were fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone whos not afraid to mix things up.

Your role in a nutshell

Are you driven to make a real difference? Are you passionate about People?

If so, we would love you to join our team as a People Services Advisor on a 12 Month Fixed Term Contract - To deliver proactive, accurate and people focused HR support that enhances the employee experience and enables effective people management across the organisation.

This is an opportunity to do more than just a day job, youll belong to a team which values you and your skills, and you will be able to thrive in your own way with our support.

More About The Role

• Provide accurate, timely, and comprehensive HR advice, support, and administration across all stages of the employee lifecycle, including recruitment, induction and onboarding, contractual changes, reward, employee relations, and leaver processes.
• Act as the first point of contact for all HR-related queries, ensuring the smooth and consistent delivery of HR services to both employees and managers.
• Manage the HR inbox, responding to queries confidently, efficiently, and with a solutions-focused approach.
• Take ownership of family leave processes (e.g., maternity, paternity, shared parental leave), including administration, guidance and tracking, ensuring compliance and a positive employee experience.
• Lead the end-to-end recruitment and onboarding process for support office roles, providing coaching and guidance to hiring managers and ensuring a seamless pre-boarding experience for new starters.
• Deliver engaging and informative HR inductions, including a comprehensive overview of HR policies and systems.
• Maintain and update induction materials and guides regularly to ensure accuracy and relevance.
• Ensure compliance with Right to Work checks and documentation for all new starters.
• Provide benefits administration support, assisting employees with benefit-related queries and liaising with providers, as necessary.
• Support regular data accuracy initiatives, including HR system data cleansing, to ensure employee records are consistently up to date.
• Work collaboratively with the wider HR team and Head Office functions to align HR processes with business objectives.
• Liaise with external legal advisors (Halborns) to support compliance and ensure consistent application of HR policies and practices.
• Contribute to HR project work, particularly in areas of process improvement and implementation of new initiatives.
• Provide administrative and note-taking support for senior leadership team meetings, as required.

What We Look For

• Excellent communication and organisational skills.
• A solutions-focused mindset with strong attention to detail.
• Able to prioritise and organise workload.
• Engage and collaborate effortlessly.
• Ability to work on independently and as part of a team.
• Excited to bring new ideas and create new ways of working.
• Generalist experience and knowledge of HR processes.
• Understanding of UK employment legislation
• Understanding of HR policy and administration

Benefits

As well as a competitive salary, here are just a few of the rewards that you can look forward to if you join us: a 6% non-contributory pension plan, 23 days holiday, 50% staff discount and access to product sample sales, access to Perks at Work, our online shopping channel with exclusive deals & discounts, as well as LOVE money to spend on your wellbeing and personal development.

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