People & Service Team Lead - Inspire Teams & Customer Joy

River Island; Birmingham; On-site; GBP 23,800 - 29,089; Full time

Benefits offered by this job

50% staff discount

Bonus scheme

Private pension plan

28 days paid holiday

Wellbeing support

Job summary

A popular fashion retailer is seeking a People & Service Team Leader in Birmingham. The successful candidate will lead store operations, motivate the team, and deliver exceptional customer service. Responsibilities include creating an inclusive environment and managing KPIs. Candidates should have retail experience and a passion for fashion. A generous compensation package, including a staff discount and bonus scheme, is offered alongside career progression opportunities.

Qualifications

• Previous experience in retail, preferably in a supervisor role.
• Passionate about fashion and stay updated on the latest trends.
• Strong communication and interpersonal skills.
• Ability to motivate and inspire a team.

Responsibilities

• Deliver great service and role model this throughout the store team.
• Create a diverse and inclusive environment for the store team.
• Manage store operations and support the People & Service Manager.
• Take accountability to drive store KPIs.

Skills

Strong communication skills

Team motivation

Adaptability

Retail experience

Customer service focus

Job description

A popular fashion retailer is seeking a People & Service Team Leader in Birmingham. The successful candidate will lead store operations, motivate the team, and deliver exceptional customer service. Responsibilities include creating an inclusive environment and managing KPIs. Candidates should have retail experience and a passion for fashion. A generous compensation package, including a staff discount and bonus scheme, is offered alongside career progression opportunities.