Department Manager: Lead Team, Drive Profit & Experience

H&M; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Staff discount card for H&M Group brands

Participation in H&M Incentive Program

Extensive development opportunities

Job summary

A global fashion retailer in Birmingham is seeking a Permanent Department Manager to lead a customer-centric team. The role requires management experience and a commitment to excellent service, where you will oversee performance metrics and ensure compliance with safety standards. This position offers the chance to create a positive environment for colleagues and customers alike, and to contribute to the company's sustainable growth trajectory. Flexibility for weekend shifts and a supportive workplace is essential.

Qualifications

• Experience in management is essential to lead a customer-facing team.
• Ability to provide regular feedback and support team development.
• Strong analytical skills to evaluate sales and profit KPIs.

Responsibilities

• Lead with a vision to enhance customer and colleague experience.
• Evaluate team performance and assist with coaching and development.
• Ensure compliance with health, safety, and security standards.

Skills

Management experience in a customer-facing environment

Leading and managing teams

Passion for profitability

Customer-first mindset

Job description

A global fashion retailer in Birmingham is seeking a Permanent Department Manager to lead a customer-centric team. The role requires management experience and a commitment to excellent service, where you will oversee performance metrics and ensure compliance with safety standards. This position offers the chance to create a positive environment for colleagues and customers alike, and to contribute to the company's sustainable growth trajectory. Flexibility for weekend shifts and a supportive workplace is essential.