Store Manager

Retail Human Resources plc; Birmingham; On-site; GBP 19,000 - 32,000; Full time

Benefits offered by this job

Performance-related bonus

Generous staff discount

Enhanced holiday

Clear progression opportunities

Supportive and people-focused culture

Job summary

Retail Human Resources plc is seeking a Store Manager in Birmingham for a premium fashion retailer renowned for quality and customer-focused service. You will lead a high-performing team, own store operations and drive commercial success with a focus on exceptional customer experiences.

You'll recruit, coach and develop staff, manage KPIs and ensure visual merchandising standards are outstanding. The role emphasizes leadership, energy, and a hands-on approach to delivering store excellence.

Qualifications

• Previous experience as Store Manager or senior Assistant Manager.
• Background in premium fashion or high-service retail.
• A passion for customer service and exceptional shopping experiences.
• Strong leadership with a track record of developing teams.

Responsibilities

• Lead and manage all store operations.
• Recruit, coach and develop a high-performing retail team.
• Deliver an exceptional customer experience that drives loyalty.
• Drive sales, KPIs and overall commercial performance.
• Analyze store performance and implement action plans.
• Ensure visual merchandising standards are executed to a high level.
• Manage staffing, rotas and payroll budgets.
• Oversee stock management, inventory accuracy and loss prevention.
• Maintain compliance with policies and health & safety standards.
• Create a positive, engaging and inclusive working environment.
• Act as a brand ambassador reflecting premium positioning.

Skills

Leadership

Customer service

Retail management

Visual merchandising

Team development

KPI tracking

Job description

A leading premium fashion retailer is recruiting for a Store Manager in Birmingham. This is an exciting opportunity to join a well-established brand renowned for its quality, innovation and customer-first approach. With a strong reputation in the market and a loyal customer base, the business continues to invest in its people, stores and customer experience.

As Store Manager, you'll take full ownership of the store, leading a high-performing team to deliver an exceptional shopping experience while driving commercial success. You'll be responsible for creating a culture of excellence, ensuring operational standards are maintained and inspiring your team to achieve outstanding results.

Key Responsibilities

• Lead and manage all aspects of store operations.
• Recruit, coach and develop a high-performing retail team.
• Deliver an exceptional customer experience that drives loyalty and repeat business.
• Drive sales, KPIs and overall commercial performance.
• Analyse store performance and implement action plans to maximise results.
• Ensure visual merchandising standards are executed to the highest level.
• Manage staffing, rotas and payroll budgets effectively.
• Oversee stock management, inventory accuracy and loss prevention.
• Maintain compliance with company policies, procedures and health & safety standards.
• Create a positive, engaging and inclusive working environment.
• Act as a brand ambassador, ensuring the store reflects the retailer's premium positioning at all times.

About You

• Previous experience as a Store Manager, or an experienced Assistant Manager ready to take the next step.
• Background within premium fashion, luxury, lifestyle or high-service retail.
• Passionate about customer service and creating memorable shopping experiences.
• Strong leadership skills with a proven track record of developing successful teams.
• Commercially minded with experience delivering sales growth and KPI performance.
• Strong visual merchandising awareness and attention to detail.
• Excellent communication, organisational and problem-solving skills.
• Energetic, hands-on and able to lead from the front.
• A genuine passion for fashion, trends and retail excellence.

Salary up to £32,000 per annum

Benefits

• Performance-related bonus
• Generous staff discount
• Enhanced holiday
• Clear progression opportunities
• Supportive and people-focused culture