Retail Store Leader – Inspire Teams & Drive Results

The Works Stores Ltd; Birmingham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25% Colleague Discount

MyWorks discounts

Family Friendly Leave

Holiday 33 days

Job summary

The Works is hiring a Retail Store Manager in Birmingham to lead a busy branch, develop the team, drive sales, and ensure a welcoming, well‑run shopping environment. You’ll own store performance, staff scheduling, stock control, and customer service excellence while delivering strong visuals and standards.

You’ll coach and motivate colleagues, use data to spot trends, collaborate with area and central teams, and implement initiatives that boost engagement and profitability.

Qualifications

• Proven experience in a retail management role.
• Strong leadership and people development skills.
• Commercially focused with a track record of delivering results.
• Excellent communication, planning, and organisational abilities.
• Confident using data to inform decisions and improve performance.
• Flexible, resilient, and able to adapt to changing priorities.
• Experience in a high-volume or value retail environment.
• Familiarity with retail systems and reporting tools.
• Experience managing recruitment, training, and performance processes.
• Tech savvy with using back-office systems, EPoS tills, emails and video calls.

Responsibilities

• Lead, coach, and develop your team to deliver excellent customer service and achieve store targets.
• Lead by example as a brand ambassador representing The Works to inspire your team to follow.
• Take full ownership of store performance, using data and insights to drive results.
• Ensure high standards of visual merchandising, stock availability, and store presentation.
• Recruit, onboard, and train new team members, building a high performing, engaged team.
• Manage rotas, payroll, and operational tasks to ensure efficient day-to-day running.
• Maintain compliance with health & safety, cash handling, and loss prevention policies.
• Foster a positive, inclusive, and supportive team culture where people feel developed, and genuinely cared for.
• Collaborate with your Area Manager, stores in your area and central teams to implement business initiatives and share feedback from the shop floor.

Skills

Retail management

Leadership

Data-driven decisions

Customer service

Team development

Store operations

Merchandising

Tools

EPOS tills

Job description

The Works is hiring a Retail Store Manager in Birmingham to lead a busy branch, develop the team, drive sales, and ensure a welcoming, well‑run shopping environment. You’ll own store performance, staff scheduling, stock control, and customer service excellence while delivering strong visuals and standards.

You’ll coach and motivate colleagues, use data to spot trends, collaborate with area and central teams, and implement initiatives that boost engagement and profitability.