People & Service Team Lead: Elevate the Customer Experience

River Island; Glasgow; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

50% staff discount

Uniform allowance

Retail Trust support

Kindness Cupboards

Job summary

River Island in Glasgow Parkhead is seeking a People & Service Team Leader to drive outstanding customer service and lead a motivated store team. You will support the People & Service Manager, maintain visual standards, and influence KPIs such as sales, conversion, and store efficiency.

The role requires a proactive, energetic supervisor with retail experience who can foster an inclusive culture, manage duties across operations, and deliver a consistent customer journey.

Qualifications

• Retail supervisory experience preferred.
• Strong communication and leadership skills.
• Passion for fashion and customer service.

Responsibilities

• Consistently deliver great service and role model this throughout the store team.
• Create a diverse and inclusive environment where all your store team feel valued.
• Create a wellbeing culture in store by being a direct line of communication for the store team.
• Confidently duty manage in all areas of the store operation including product and operations.
• Support the People & Service Manager to consistently delight customers through delivering the best customer journey across service, people, visual and operations.
• Support the People & Service Manager to empower the team within store to deliver for the customer by always putting customer experience at the centre of decision making.
• Have a good understanding of commercial tools and how to use to drive actions.
• Take accountability to drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer, RFID, and people KPIs.
• Support the management of store operations, including compliance with health & safety standards.
• Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution.

Skills

Retail leadership

Team motivation

Customer service

Job description

River Island in Glasgow Parkhead is seeking a People & Service Team Leader to drive outstanding customer service and lead a motivated store team. You will support the People & Service Manager, maintain visual standards, and influence KPIs such as sales, conversion, and store efficiency.

The role requires a proactive, energetic supervisor with retail experience who can foster an inclusive culture, manage duties across operations, and deliver a consistent customer journey.