Inspiring Retail Team Leader: Customer Experience

River Island; Basingstoke; On-site; GBP 24,000 - 31,000; Full time

Benefits offered by this job

50% staff discount

Uniform allowance

Retail Trust benefits

Kindness Cupboards for basic needs

Job summary

River Island in Basingstoke is seeking a People & Service Team Leader to support store operations and lead the team to success. You will focus on delivering exceptional customer service and driving KPI performance while maintaining visual and operational standards.

The role is a Fixed Term Contract of 8 months, with responsibilities spanning service excellence, team development, and store operations. Weekend work and fast-paced environment are part of the role.

Qualifications

• Experience in retail leadership or supervisor role.
• Strong communication and interpersonal skills.
• Passion for fashion and customer service.

Responsibilities

• Consistently deliver great service and role model this throughout the store team.
• Create a diverse and inclusive environment where all your store team feel valued.
• Create a wellbeing culture in store by being a direct line of communication for the store team.
• Confidently duty manage in all areas of the store operation including product and operations.
• Support the People & Service Manager to consistently delight customers through delivering the best customer journey across service, people, visual and operations.

Job description

River Island in Basingstoke is seeking a People & Service Team Leader to support store operations and lead the team to success. You will focus on delivering exceptional customer service and driving KPI performance while maintaining visual and operational standards.

The role is a Fixed Term Contract of 8 months, with responsibilities spanning service excellence, team development, and store operations. Weekend work and fast-paced environment are part of the role.