People Service Specialist

GXO Logistics, Inc.; Northampton; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

A logistics company based in Northampton is seeking a People Services Specialist for a permanent role. This position involves case management, onboarding, and maintaining personnel records within a hybrid working model. Ideal candidates should have HR experience, strong knowledge of employment law, and the ability to adapt to changing priorities. The salary offered is up to £26,000 annually along with various benefits including a company pension and annual leave.

Benefits

25 days annual leave plus bank holidays

Company-sponsored pension scheme

24/7 online GP service

Life assurance

Employee assistance programme

MyBenefits platform with discounts

Qualifications

• Minimum of 1 year in a shared service environment for a large organization.
• Experience in an HR-related role is preferred.

Responsibilities

• Manage and process all tickets promptly.
• Maintain accurate records of personnel data.
• Oversee compliance and governance for service improvements.
• Validate data in HR systems, including new hires and terminations.

Skills

Knowledge of employment law

Ability to work at pace

Flexibility

Education

CIPD qualification

Job description

Overview

Here at GXO, we're looking for a People Services Specialist to join us on a permanent basis. Based out of our Head Office in Northampton, you'll play a key part in our central People Services team providing a professional service across a broad range of processes, including case management, onboarding, lifecycle, and leaver processing, as well as supporting with administration and queries. You'll be working from Monday to Friday, 09:00 to 17:00, with a hybrid working model so you can work from home as well as in the office!

Responsibilities

• Ensure all tickets are managed, processed, and tracked in a timely and accurate manner.
• Maintain records of personnel‑related data in line with retention guidance, ensuring all personnel files contain the relevant information required.
• Work closely with peers and colleagues across People Services to oversee and provide appropriate compliance and governance structure to service improvements identifying risks, issues, and consistency.
• Maintain and validate data in HR System, including new hires/terminations, transfers, salary/wage changes, benefit deductions/changes, and work locations.

Qualifications & Requirements

• A minimum of 1 year in a shared service environment for a large, complex organisation.
• Strong knowledge of employment law, GDPR, and contractual law is essential.
• Able to work at pace and demonstrate flexibility; you will be working in an environment with frequent interruptions, changing tasks and priorities.
• Experience in an HR‑related role; working towards a CIPD qualification would be an added bonus.

Why Join GXO

Do you have HR experience and are looking to utilize it in a new role? Are you ready to join a company that will help you grow and develop? Maybe you're looking to take that next step into a Specialist role? We have just the job for you!

EEO Statement

GXO is a leading provider of cutting‑edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.

Salary & Benefits

We're looking to offer a salary of up to £26,000 per annum. In addition, we offer 25 days annual leave (plus bank holidays). Your benefits package includes a company‑sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You'll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!