People & Experience Leader — Elevate Customer Experience

Mulberry; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive basic salary

Bonus

Product allowance

Staff discount and exclusive staff销售

Job summary

Mulberry is seeking an Assistant Manager (People and Experience Leader) to partner with the Store Leader in delivering exceptional customer experiences and a high-performing team. You will champion inclusive culture, coach staff, and drive the Mulberry Spirit in a dynamic retail environment.

You will nurture guest experiences, build relationships with customers using in-store CRM tools, and contribute to store growth and operational excellence while upholding our values of honesty, dynamism, and

Qualifications

• Proven leadership experience in retail or service-focused environments.
• Strong customer focus and ability to coach and motivate teams.
• Commitment to inclusivity, equity and respectful interactions.

Responsibilities

• Partner with Store Leader to develop a high performing team
• Encourage diverse perspectives, drive creativity and collaboration
• Provide honest feedback, praise, coaching and constructive challenge
• Nurture a welcoming and fun environment for customers and staff
• Deliver engaging and memorable customer experiences in-store
• Develop key customer relationships using instore CRM tools
• Demonstrate commercial drive and network to achieve store goals
• Analyse market awareness to maximise trading opportunities
• Lead operational excellence with respect for people, product and environment
• embody Mulberry values: honest, dynamic, community spirited

Skills

People leadership

Customer focus

Team development

Communication

Store operations

Inspiring

Engaging

Agile

Perceptive

Experienced Leader

In love with fashion

Job description

Mulberry is seeking an Assistant Manager (People and Experience Leader) to partner with the Store Leader in delivering exceptional customer experiences and a high-performing team. You will champion inclusive culture, coach staff, and drive the Mulberry Spirit in a dynamic retail environment.

You will nurture guest experiences, build relationships with customers using in-store CRM tools, and contribute to store growth and operational excellence while upholding our values of honesty, dynamism, and