Concession Leader — Elevate Customer Experience & Team

Mulberry; Stone; Vor Ort; GBP 28.000 - 38.000; Vollzeit

Benefits dieser Stelle

Competitive basic salary

Bonus

Product allowance

Staff discount

Birthday day off

Pension Contributions

Life Assurance

Training and development

Volunteering days

Wellbeing support (Help@Hand)

Zusammenfassung

Mulberry is seeking a Concession Leader to drive the store's success and lead the team. You will be passionate about people, deliver exceptional customer experiences, and develop others while embracing Mulberry's values.

You will focus on creating an inclusive culture, nurturing customer relationships, and using insights to maximise trading opportunities, with a commitment to the Mulberry Spirit and B Corp ethos.

Qualifikationen

• Experience leading a retail team and delivering exceptional customer service.
• Ability to develop others and foster an inclusive team culture.
• Strong commercial awareness with focus on trading opportunities.

Aufgaben

• Lead the store and team to deliver outstanding customer experiences.
• Develop a high performing team with diverse, inclusive practices.
• Drive trading opportunities with market awareness and analysis.
• Maintain operational excellence and protect people, product, and planet.

Kenntnisse

Leadership

People development

Customer experience

Commercial awareness

Team motivation

Tools

CRM software

Jobbeschreibung

Mulberry is seeking a Concession Leader to drive the store's success and lead the team. You will be passionate about people, deliver exceptional customer experiences, and develop others while embracing Mulberry's values.

You will focus on creating an inclusive culture, nurturing customer relationships, and using insights to maximise trading opportunities, with a commitment to the Mulberry Spirit and B Corp ethos.