Store Leader - Luxury Retail & Customer Experience

Mulberry; United Kingdom; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Bonus

Product allowance

Staff discount

Exclusive access to staff sales

Extra day off for your birthday

Pension contributions & Life Assurance

Training and development opportunities

x2 paid volunteering days per year

Help@Hand wellbeing service

Job summary

Mulberry is seeking an experienced leader to design and develop a high-performing team in a luxury fashion environment. You will drive an engaging in-store experience for customers and nurture key relationships using in-store CRM tools.

You will be commercially minded, network with peers to achieve store growth, and deliver operational excellence while upholding Mulberry values and sustainability commitments.

Qualifications

• Experienced leader in luxury fashion preferred.
• Proven ability to build high performing, inclusive teams.
• Strong customer-centric mindset with commercial drive.

Responsibilities

• Lead a high performing team while championing equity and inclusion.
• Drive memorable in-store customer experiences and relationships via CRM.
• Identify trading opportunities, maximise store performance and network.
• Deliver operational excellence with respect for people, product and environment.

Skills

Leadership

Team development

Customer focus

Commercial awareness

Change agile

Influence and networking

In love with fashion

Job description

Mulberry is seeking an experienced leader to design and develop a high-performing team in a luxury fashion environment. You will drive an engaging in-store experience for customers and nurture key relationships using in-store CRM tools.

You will be commercially minded, network with peers to achieve store growth, and deliver operational excellence while upholding Mulberry values and sustainability commitments.