People & Experience Leader — Elevate Retail Experience (Hybrid)

Mulberry England; Greater London; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Bonus

Product allowance

Staff discount

Birthday day off

Pension contributions

Life assurance

Training and development

Volunteering days

Job summary

Mulberry is seeking an Assistant Manager, titled a 'People and Experience Leader', at Stansted Airport, London, in our retail stores. This permanent full-time role offers a hybrid working model and a path to develop leadership within a global British brand.

As a People and Experience Leader you will inspire your team, deliver a memorable customer experience, build strong customer relationships, and contribute to store growth while upholding Mulberry's sustainability and inclusive culture.

Qualifications

• Passion for people and delivering exceptional customer experience.
• Ability to lead a diverse team and coach others.
• A focus on driving store performance through collaboration.

Responsibilities

• Create a high-performing, inclusive team environment.
• Deliver engaging, memorable customer experiences in-store.
• Develop and maintain key customer relationships using instore CRM tools.
• Drive store growth through proactive trading awareness and collaboration.

Skills

People leadership

Customer service

Team development

Communication

Tools

CRM software

Job description

Mulberry is seeking an Assistant Manager, titled a 'People and Experience Leader', at Stansted Airport, London, in our retail stores. This permanent full-time role offers a hybrid working model and a path to develop leadership within a global British brand.

As a People and Experience Leader you will inspire your team, deliver a memorable customer experience, build strong customer relationships, and contribute to store growth while upholding Mulberry's sustainability and inclusive culture.