People & Experience Leader: Elevate Culture & Service

Mulberry Group; Greater London; Hybrid; GBP 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Staff discount

Product allowance

Birthday day off

Pension & life cover

Training & development

Volunteering days

Wellbeing support

Zusammenfassung

Mulberry Group is seeking a People and Experience Leader to partner with the Store Leader, build an exceptional team and deliver outstanding customer experiences in-store. You will champion diversity, equity and a culture of feedback while aligning with Mulberry's spirit and sustainability values.

You will nurture customer relationships, drive commercial results and lead operations with care for people, product and environment, within Mulberry's iconic brand context.

Qualifikationen

• Experience leading teams in a retail environment.
• Strong customer service orientation and communication.
• Ability to work collaboratively and influence others.

Aufgaben

• Partner with Store Leader to develop the best team.
• Create a high performing, diverse and inclusive team culture.
• Encourage open discussions to drive creativity and collaboration.
• Provide honest feedback, recognition, coaching and challenge.
• Deliver an engaging and memorable customer experience in store.
• Develop customer relationships using instore CRM to support the team.
• Drive business performance and maximize trading opportunities.
• Lead and deliver operational excellence with respect for people and environment.

Jobbeschreibung

Mulberry Group is seeking a People and Experience Leader to partner with the Store Leader, build an exceptional team and deliver outstanding customer experiences in-store. You will champion diversity, equity and a culture of feedback while aligning with Mulberry's spirit and sustainability values.

You will nurture customer relationships, drive commercial results and lead operations with care for people, product and environment, within Mulberry's iconic brand context.