Pensions Communications Specialist (Defined Benefit)

Legalandgeneral; Portslade by Sea; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Life assurance

Healthcare Plan (permanent employees)

At least 25 days holiday plus holidays

Bonus plan and share schemes

Electric car salary sacrifice (perms)

Discounts across products and stores

Sustainable, modern offices UK-wide

Job summary

Legal & General in the UK is seeking a Customer Communications Specialist for a 12-month fixed-term contract to create accurate communications for pension scheme members. You will translate complex information into clear language, coordinate with stakeholders and print providers, and manage enquiries with a focus on governance and data protection.

You will tailor communications to customer needs and monitor effectiveness, contributing to compliant, high-quality customer outcomes within

Qualifications

• Practical knowledge of defined benefit pension schemes.
• Experience creating accurate written communications for customers or scheme members.
• Strong written and verbal communication skills.
• Ability to manage deadlines, organise priorities and escalate issues appropriately.
• Customer-focused approach with commitment to delivering fair customer outcomes.
• Understanding of data protection, governance and regulatory requirements.
• Confidence working with internal stakeholders and relevant third parties.
• Basic working knowledge of Microsoft Word and Excel.

Responsibilities

• Creating and issuing accurate communications for pension scheme members.
• Translating complex scheme and benefit information into clear and accessible language.
• Coordinating communication activity with internal stakeholders and third-party print providers.
• Managing customer and stakeholder enquiries in line with agreed service levels.
• Maintaining complete audit trails throughout the communication lifecycle.
• Tailoring communications to reflect customer needs, vulnerability and product complexity.
• Monitoring feedback and communication effectiveness to identify improvements.
• Ensuring communications meet governance, data protection and regulatory requirements.

Skills

Written communication

Verbal communication

Customer service

Time management

Tools

Microsoft Word

Microsoft Excel

Job description

Legal & General in the UK is seeking a Customer Communications Specialist for a 12-month fixed-term contract to create accurate communications for pension scheme members. You will translate complex information into clear language, coordinate with stakeholders and print providers, and manage enquiries with a focus on governance and data protection.

You will tailor communications to customer needs and monitor effectiveness, contributing to compliant, high-quality customer outcomes within