Customer Communications Specialist (12 month FTC)

L&G; Portslade by Sea; On-site; GBP 40,000 - 52,000; Full time

Benefits offered by this job

Annual bonus

Life assurance

Healthcare plan

25 days holiday + holidays buy/sell

Family leave

Electric car salary sacrifice

Employee discounts

Net-zero carbon offices

Job summary

Legal & General (L&G) is seeking a Customer Communications Specialist to join the Institutional Retirement Client Services function in the UK. The role focuses on creating accurate, accessible communications for Pension Risk Transfer customers and ensuring members receive the right information at the right time.

You will translate complex pension information into clear language, coordinate with internal teams and third-party providers, and manage enquiries while maintaining audit trails and

Qualifications

• Practical knowledge of defined benefit pension schemes and how member benefits are administered.
• Experience creating accurate written communications for customers or scheme members.
• Strong written and verbal communication skills.
• Ability to manage deadlines, organise priorities and escalate issues appropriately.
• Customer-focused approach and commitment to delivering fair customer outcomes.
• Understanding of data protection, governance and regulatory requirements.
• Confidence working with internal stakeholders and third parties.
• Basic working knowledge of Microsoft Word and Excel.

Responsibilities

• Create and issue accurate communications for pension scheme members.
• Translate complex scheme and benefit information into clear language.
• Coordinate communication activity with internal stakeholders and third-party print providers.
• Manage customer and stakeholder enquiries in line with service levels.
• Maintain complete audit trails throughout the communication lifecycle.
• Tailor communications to reflect customer needs, vulnerability and product complexity.
• Monitor feedback and communication effectiveness to identify improvements.
• Ensure communications meet governance, data protection and regulatory requirements.

Skills

Defined benefit pensions

Written communications

Verbal communication

Deadline management

Customer focus

Governance & data protection

Stakeholder management

MS Word

MS Excel

Job description

Customer Communications Specialist (12 month FTC)

• Full-time
• Permanent/Regular or Fixed Term Contract/Temporary: Permanent (UK and ROW) / Regular (US)
• L&G Business Unit: Legal & General Retail
• L&G sub Business Unit: COO
• Primary Location: Hove, One City Park
• Job Family: Defined Benefits

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

Who we are

Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.

We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys.

We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.

Do you have experience in defined benefit pensions and a talent for making complex information clear?

We are looking for a Customer Communications Specialist to join our Institutional Retirement Client Services function. You will help create accurate, accessible communications for Pension Risk Transfer customers, ensuring scheme members receive the right information at the right time.

What you'll be doing:

• Creating and issuing accurate communications for pension scheme members
• Translating complex scheme and benefit information into clear and accessible language
• Coordinating communication activity with internal stakeholders and third-party print providers
• Managing customer and stakeholder enquiries in line with agreed service levels
• Maintaining complete audit trails throughout the communication lifecycle
• Tailoring communications to reflect customer needs, vulnerability and product complexity
• Monitoring feedback and communication effectiveness to identify improvements
• Ensuring communications meet governance, data protection and regulatory requirements

Who we're looking for:

• Practical knowledge of defined benefit pension schemes and how member benefits are administered
• Experience creating accurate written communications for customers or scheme members
• Strong written and verbal communication skills
• Ability to manage deadlines, organise priorities and escape issues appropriately
• A customer-focused approach and commitment to delivering fair customer outcomes
• Understanding of data protection, governance and regulatory requirements
• Confidence working with internal stakeholders and relevant third parties
• Basic working knowledge of Microsoft Word and Excel

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are many discounts we offer – both for our own products and at a range of high street stores and online
• We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time and job shares.Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.