Pension Communications Specialist - 12 Month Contract

Railpen; Tees Valley; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Health & wellbeing benefits

25 days annual leave

Defined Contribution pension

Employee assistance programme

Health cash plan

Eye care vouchers

Flu vaccination

Give as you earn scheme

Paid volunteering days

Job summary

Railpen is seeking a Communications Consultant for a 12-month fixed-term contract based in Darlington with hybrid working. You will craft and deliver communications to help members understand their pension and plan for retirement, working across digital and print channels to simplify complex information.

Key focus on improving member journeys, campaigns and change initiatives using insights and performance data, while adhering to accessibility and plain English guidelines.

Qualifications

• Excellent writing, editing and proofreading skills.
• Experience creating communications across digital and print channels.
• Ability to explain complex information in clear, straightforward language.
• Experience working with stakeholders, subject matter experts and project teams.
• Understanding of accessibility and plain English best practice.
• Experience using feedback and performance data to improve communications.
• Strong organisational skills and ability to manage competing priorities.
• Collaborative approach and commitment to delivering high-quality communications.

Responsibilities

• Create engaging communications and campaigns across digital and print channels.
• Write and edit communications that simplify complex pension information.
• Develop communications to support member journeys, projects and business change initiatives.
• Review and improve existing communications using member insight and performance data.
• Produce communications across channels including email, web, video and print.
• Collaborate with subject matter experts and stakeholders to create accurate, member-focused communications.
• Support improvements to digital communications and online member journeys.
• Apply accessibility standards, plain English principles and Railpen's communication guidelines.
• Monitor communication performance and use findings to improve future campaigns and activity.
• Champion clear, effective and member-focused communication across the business.

Skills

Excellent writing

Editing & proofreading

Campaign management

Plain English

Stakeholder engagement

Multichannel comms

Tools

CMS platforms

Job description

Railpen is seeking a Communications Consultant for a 12-month fixed-term contract based in Darlington with hybrid working. You will craft and deliver communications to help members understand their pension and plan for retirement, working across digital and print channels to simplify complex information.

Key focus on improving member journeys, campaigns and change initiatives using insights and performance data, while adhering to accessibility and plain English guidelines.