Pensions Communications Specialist – Defined Benefit

L G; Portslade by Sea; On-site; GBP 40,000 - 52,000; Full time

Benefits offered by this job

Annual bonus

Life assurance

Healthcare plan

25 days holiday + holidays buy/sell

Family leave

Electric car salary sacrifice

Employee discounts

Net-zero carbon offices

Job summary

Legal & General (L&G) is seeking a Customer Communications Specialist to join the Institutional Retirement Client Services function in the UK. The role focuses on creating accurate, accessible communications for Pension Risk Transfer customers and ensuring members receive the right information at the right time.

You will translate complex pension information into clear language, coordinate with internal teams and third-party providers, and manage enquiries while maintaining audit trails and

Qualifications

• Practical knowledge of defined benefit pension schemes and how member benefits are administered.
• Experience creating accurate written communications for customers or scheme members.
• Strong written and verbal communication skills.
• Ability to manage deadlines, organise priorities and escalate issues appropriately.
• Customer-focused approach and commitment to delivering fair customer outcomes.
• Understanding of data protection, governance and regulatory requirements.
• Confidence working with internal stakeholders and third parties.
• Basic working knowledge of Microsoft Word and Excel.

Responsibilities

• Create and issue accurate communications for pension scheme members.
• Translate complex scheme and benefit information into clear language.
• Coordinate communication activity with internal stakeholders and third-party print providers.
• Manage customer and stakeholder enquiries in line with service levels.
• Maintain complete audit trails throughout the communication lifecycle.
• Tailor communications to reflect customer needs, vulnerability and product complexity.
• Monitor feedback and communication effectiveness to identify improvements.
• Ensure communications meet governance, data protection and regulatory requirements.

Skills

Defined benefit pensions

Written communications

Verbal communication

Deadline management

Customer focus

Governance & data protection

Stakeholder management

MS Word

MS Excel

Job description

Legal & General (L&G) is seeking a Customer Communications Specialist to join the Institutional Retirement Client Services function in the UK. The role focuses on creating accurate, accessible communications for Pension Risk Transfer customers and ensuring members receive the right information at the right time.

You will translate complex pension information into clear language, coordinate with internal teams and third-party providers, and manage enquiries while maintaining audit trails and