Pensions Administration Lead — Client Delivery, Team Growth

Alexander Lloyd; Ingliston; On-site; GBP 60,000 - 86,000; Full time

Job summary

Alexander Lloyd is partnering with a leading UK consultancy to appoint a Pensions Administration Manager to join their growing pensions admin team. In this role you will own a portfolio of clients, lead high‑performing teams and drive service excellence across DB, DC and CARE schemes, building trusted relationships with trustees, advisers and internal stakeholders.

The successful candidate will coach others, manage workloads, oversee quality controls and contribute to business growth through

Qualifications

• Extensive UK pensions administration experience, preferably in a Third Party Administration environment.
• Proven ability to manage workflows, projects and service delivery.
• Strong understanding of pensions legislation, regulatory requirements and industry best practice.
• Proven leadership with coaching and development skills.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Manage a portfolio of pension administration clients, ensuring exceptional service delivery.
• Build and maintain strong client and stakeholder relationships.
• Lead, develop and motivate administration teams to achieve high performance.
• Oversee service standards, quality controls and client expectations.
• Manage projects, annual service plans and scheme-related initiatives.
• Act as an escalation point for complex administration and client service issues.
• Support commercial performance, including profitability, fee reviews and billing activity.
• Identify opportunities to expand services and contribute to business development activities.

Skills

Pensions administration

Team leadership

Client relationship management

Regulatory knowledge

Job description

Alexander Lloyd is partnering with a leading UK consultancy to appoint a Pensions Administration Manager to join their growing pensions admin team. In this role you will own a portfolio of clients, lead high‑performing teams and drive service excellence across DB, DC and CARE schemes, building trusted relationships with trustees, advisers and internal stakeholders.

The successful candidate will coach others, manage workloads, oversee quality controls and contribute to business growth through