Senior Pensions Administrator — Lead & Mentor DB/DC CARE

Alexander Lloyd; Birmingham; On-site; GBP 45,000 - 70,000; Full time

Job summary

Alexander Lloyd is partnering with a respected pensions consultancy to appoint a Principal Pensions Administrator. You will act as a technical specialist, oversee complex cases across DB, DC and CARE schemes, and support workflow management within a collaborative team.

You will mentor juniors, monitor performance, ensure service standards, and contribute to client relationships while maintaining regulatory compliance.

Qualifications

• Strong UK pensions administration experience across DB, DC and CARE schemes.
• Experience managing workloads, processes or team activities.
• Excellent technical pensions knowledge and understanding of current legislation.
• Client-focused approach with strong communication and relationship-building skills.

Responsibilities

• Manage and oversee day-to-day team workflows and workload allocation.
• Act as a technical escalation point for complex and non-standard pension administration queries.
• Deliver a high-quality service to clients and members in line with agreed service levels.
• Support quality checking and review processes to ensure accuracy and compliance.
• Mentor, coach and develop junior team members.
• Deputise for the Team Leader when required.
• Assist with recruitment, onboarding and performance development activities.
• Prepare and present service updates to clients, trustees and internal stakeholders.
• Monitor chargeability, time recording, invoicing and commercial performance.

Skills

Pensions administration

Team leadership

Stakeholder communication

Regulatory compliance

Job description

Alexander Lloyd is partnering with a respected pensions consultancy to appoint a Principal Pensions Administrator. You will act as a technical specialist, oversee complex cases across DB, DC and CARE schemes, and support workflow management within a collaborative team.

You will mentor juniors, monitor performance, ensure service standards, and contribute to client relationships while maintaining regulatory compliance.