Pension Administration Manager

Alexander Lloyd; Leeds; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

Alexander Lloyd is supporting a well-known third-party administrator to recruit a DB Administration Manager in Leeds. The role leads pension administration operations and service delivery teams to drive member and client service while ensuring pension scheme compliance.

You will monitor performance, oversee audits and risk controls, and develop administration teams, with hybrid working options enabling 2 days in the Leeds office.

Qualifications

• Significant experience in pensions administration.
• Experience managing multi-layered teams.
• Strong stakeholder management and client onboarding exposure.

Responsibilities

• Lead pension administration operations and service delivery teams.
• Ensure accurate processing of member benefits and events.
• Monitor performance, quality, and compliance standards.
• Drive process improvements and operational efficiency.
• Manage, develop, and support administration teams.
• Handle escalations and enhance the customer experience.
• Build strong stakeholder relationships and support client onboarding.
• Oversee audits, risk controls, systems, and data integrity.

Skills

Pensions administration

Team leadership

Stakeholder management

Job description

Here at Alexander Lloyd, we are currently working with a well-known third-party administrator to support their search for a DB Administration Manager to oversee the administration and contact centre operations, driving excellent member and client service and ensuring full pension scheme compliance.

Role & Responsibilities

• Lead pension administration operations and service delivery teams.
• Ensure accurate processing of member benefits and events.
• Monitor performance, quality, and compliance standards.
• Drive process improvements and operational efficiency.
• Manage, develop, and support administration teams.
• Handle escalations and enhance the customer experience.
• Build strong stakeholder relationships and support client onboarding.
• Oversee audits, risk controls, systems, and data integrity.
• Must have significant experience in pensions administration
• Strong experience in managing multi-layered teams

This role is hybrid to a Leeds based office, 2 days per week so this opportunity offers the flexibility in working from home and collaborating with your teams in-person!