Senior Pensions Administrator - Lead & Mentor

Alexander Lloyd; Ingliston; On-site; GBP 55,000 - 85,000; Full time

Job summary

Alexander Lloyd is recruiting a Principal Pensions Administrator for a leading UK pensions consultancy. You will act as a technical specialist within the administration team, overseeing complex DB, DC and CARE schemes while mentoring colleagues and driving service excellence.

Reporting to the Team Leader, you will manage workflows, respond to complex queries, ensure accuracy and regulatory compliance, and contribute to client updates and trustee reporting.

Qualifications

• Strong UK pensions administration experience across DB, DC and/or CARE schemes.
• Previous experience managing workloads, processes or team activities.
• Excellent technical pensions knowledge and understanding of current legislation.
• A client-focused approach with strong communication and relationship-building skills.
• Strong organisational skills with the ability to manage competing priorities.
• Knowledge of regulatory requirements including HMRC, GDPR and The Pensions Regulator.

Responsibilities

• Manage and oversee day-to-day team workflows and workload allocation.
• Act as a technical escalation point for complex and non-standard pension administration queries.
• Deliver a high-quality service to clients and members in line with agreed service levels.
• Support quality checking and review processes to ensure accuracy and compliance.
• Mentor, coach and develop junior team members.
• Depose for the Team Leader when required.
• Assist with recruitment, onboarding and performance development activities.
• Prepare and present service updates to clients, trustees and internal stakeholders.
• Monitor chargeability, time recording, invoicing and commercial performance.

Job description

Alexander Lloyd is recruiting a Principal Pensions Administrator for a leading UK pensions consultancy. You will act as a technical specialist within the administration team, overseeing complex DB, DC and CARE schemes while mentoring colleagues and driving service excellence.

Reporting to the Team Leader, you will manage workflows, respond to complex queries, ensure accuracy and regulatory compliance, and contribute to client updates and trustee reporting.