Pensions Administration Manager — Client & Team Lead

Alexander Lloyd; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

Alexander Lloyd is working with a leading UK consultancy to recruit a Pensions Administration Manager in Birmingham. You will own a portfolio of DB, DC and CARE schemes, lead and develop high-performing teams and drive service excellence for clients and scheme members.

You will manage client relationships, oversee service delivery and contribute to commercial objectives while coaching others and implementing process improvements across the administration function.

Qualifications

• Strong UK pensions administration experience, ideally within a Third Party Administration environment.
• Experience managing workflows, projects and client service delivery.
• Solid understanding of pensions legislation, regulatory requirements and industry best practice.
• Proven leadership experience with coaching and developing others.

Responsibilities

• Manage a portfolio of pension administration clients, ensuring exceptional service delivery.
• Build and maintain strong client and stakeholder relationships.
• Lead, develop and motivate administration teams to achieve high performance.
• Oversee service standards, quality controls and client expectations.
• Manage projects, annual service plans and scheme-related initiatives.
• Act as an escalation point for complex administration and client service issues.
• Support commercial performance, including profitability, fee reviews and billing activity.
• Identify opportunities to expand services and contribute to business development activities.

Skills

Leadership

Client relationship management

Pensions administration

Stakeholder management

Project management

Job description

Alexander Lloyd is working with a leading UK consultancy to recruit a Pensions Administration Manager in Birmingham. You will own a portfolio of DB, DC and CARE schemes, lead and develop high-performing teams and drive service excellence for clients and scheme members.

You will manage client relationships, oversee service delivery and contribute to commercial objectives while coaching others and implementing process improvements across the administration function.