Pensions Service Delivery Manager

Alexander Lloyd; Tees Valley; Hybrid; GBP 65,000 - 95,000; Full time

Job summary

Alexander Lloyd is recruiting to help a well-established pensions specialist with a Pension Service Delivery Manager role. You will lead the delivery of Defined Benefit schemes, oversee client portfolios and ensure service excellence within a hybrid working arrangement aligned to the Middlesbrough office.

The position blends operational leadership with strategic improvement, including process and system enhancements, tender responses, and profitability oversight, while mentoring the

Qualifications

• Pensions Administration background (Defined Benefits) and service delivery.
• In-depth knowledge of pensions administration and regulatory requirements.
• Proven people management, performance management and recruitment experience.

Responsibilities

• Oversee delivery of pensions administration services across public sector schemes.
• Lead, mentor and develop administration managers and wider teams.
• Contribute to commercial activity, including tender responses, billing, and profitability.
• Deliver client-facing work such as projects.
• Support strategic changes initiatives, including process and system improvements.

Skills

Pensions administration

People management

Analytical skills

Regulatory knowledge

Job description

About the company:

Alexander Lloyd is recruiting on behalf of a well-established and reputable business, specialising in Pensions Administration. The business works with a broad range of clients across the public and private sector and is recognised for its strong governance, technical expertise, and consistent delivery of high-quality services.

About the role:

We are seeking an experienced Pension Service Delivery Manager to lead the delivery of pensions administration services to a portfolio of Defined Benefit Schemes. This Senior position combines operational leadership, client management, and strategic improvement, ensuring service excellence, compliance, and sustainable growth. Aligned to the Middlesbrough office and operate a flexible hybrid working arrangement.

Key Responsibilities:

• Support the Operations Manager in overseeing the delivery of pensions administration services across public sector schemes.
• Lead, mentor, and develop administration manager and wider teams.
• Contribute to commercial activity, including tender responses, billing, and profitability.
• Deliver client-facing work such as projects.
• Support strategic changes initiatives, including process and system improvements.

Key Skills & Experience required:

• Pensions Administration background (Defined Benefits), with a strong track record of service delivery.
• In-depth technical knowledge of pensions administration and regulatory requirements.
• Proven people management experience, including performance management and recruitment.
• Confident leader with the ability to mentor, motivate, and inspire others.
• Strong analytical, numerical and problem-solving skills.