Pension Client Support Apprentice - Learn & Grow

Southyorkshireapprenticeships; United Kingdom; Remote; GBP 8,300 - 12,000; Full time

Benefits offered by this job

Training program

Block release

Customer service standard

Functional Skills

On-the-job and off-the-job training

Job summary

My Pension Expert is offering an apprentice Client Support role in the UK. You will be the first point of contact for new clients, delivering quality service while supporting pension checks and record-keeping.

You will study with North Lindsey College/Doncaster College, undertake the Customer Service Practitioner standard, and complete Functional Skills if needed. This is a structured apprenticeship leading toward potential full-time roles.

Qualifications

• Provide comprehensive administration support to the Client Support team.
• Collect and chase documentation to complete pension checks by phone or post.
• Handle scanning, electronic filing and diary bookings accurately.
• Maintain client records and respond to queries promptly and professionally.
• Handle confidential information with discretion and integrity.

Responsibilities

• Deliver quality customer service to new clients.
• Assist with administration tasks and record-keeping.
• Communicate with internal and external parties to support pension processes.
• Support sustainability communications and values across the organization.

Skills

Customer service

Administration

Data entry

Communication

Teamwork

Education

GCSEs in maths and English

Tools

Microsoft Office

CRM software

Job description

My Pension Expert is offering an apprentice Client Support role in the UK. You will be the first point of contact for new clients, delivering quality service while supporting pension checks and record-keeping.

You will study with North Lindsey College/Doncaster College, undertake the Customer Service Practitioner standard, and complete Functional Skills if needed. This is a structured apprenticeship leading toward potential full-time roles.