Pensions Admin Apprentice — Level 3, 2-Year Qualification

Prospects; Leeds; On-site; GBP 15,000 - 18,000; Full time

Job summary

Prospects in Leeds is offering an apprenticeship role supporting clients and pension scheme members. You will learn on the job while helping with queries, resolving issues, and following a formal complaints process under supervision.

You’ll work toward the Award in Pensions Essentials qualification, with structured study time and training across 18–24 months. The role prioritises customer care and accurate handling of information.

Qualifications

• Strong communication and customer service mindset.
• Ability to stay calm and professional when handling queries.
• Willingness to learn and develop pension knowledge.
• Comfort with using computers and basic software.

Responsibilities

• Communicate with and support a wide range of clients and pension scheme members
• Provide a calm, empathetic and professional customer experience to our scheme members
• Handle and resolve queries yourself, while passing more complex issues onto other parts of your team
• Follow our complaints procedure and make sure that the Senior Administrators are notified immediately of any complaints
• Take part in regular training to broaden your knowledge and build your skills
• Build relationships with clients and develop your knowledge of their pension schemes
• Spot and highlight areas where our services could be improved

Skills

Communication

Team player

Quality focus

Customer service

Accuracy under pressure

Computer literacy

Education

GCSE Maths & English (Grade 9-4/Grade C or equivalent)

Job description

Prospects in Leeds is offering an apprenticeship role supporting clients and pension scheme members. You will learn on the job while helping with queries, resolving issues, and following a formal complaints process under supervision.

You’ll work toward the Award in Pensions Essentials qualification, with structured study time and training across 18–24 months. The role prioritises customer care and accurate handling of information.