Pensions Administration Apprenticeship — Hybrid (Leeds)

WTW group

Leeds

Hybrid

GBP 12,000 - 18,000

Full time

6 days ago

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Job summary

WTW invites applicants to join a two-year apprenticeship within the Benefits Delivery & Outsourcing GB team. You will start by assisting clients and pension scheme members, learning from experienced colleagues to deliver a high-quality customer experience.

The programme includes coursework and exams and a qualification in Pensions Essentials. You will work in a hybrid setup, with several days in the office and remote days, and you will be supported to grow your skills while meeting milestones

Qualifications

Learners will work towards the Award in Pensions Essentials qualification.
Two-year apprenticeship with support to gain professional qualifications.
Strong focus on accuracy and customer service.

Responsibilities

You’ll be the first person our clients and their people speak to when they have a question about their occupational pension scheme.
Working with and learning from our experienced team, you’ll provide a calm, empathetic and professional customer experience to our scheme members.
Handle and resolve queries yourself, while passing more complex issues onto other parts of your team.
Follow our complaints procedure and make sure that the Senior Administrators are notified immediately of any complaints.
Take part in regular training to broaden your knowledge and build your skills.
Build relationships with clients and develop your knowledge of their pension schemes.
Spot and highlight areas where our services could be improved.