Client Support Apprentice

South Yorkshire Apprenticeship Hub; South Yorkshire; On-site; GBP 11,000 - 14,000; Part time

Job summary

My Pension Expert Limited is offering an apprenticeship in Client Support (Level 2). You will be the first point of contact for new clients, delivering quality customer service, and supporting pension checks across the team.

The role includes training at DN Colleges Group with block release and both on- and off-the-job learning, aimed at developing a future client support advisor in financial services.

Qualifications

• Apprenticeship Level 2 required.
• Ability to travel to work and college.
• Basic administrative tasks and customer service responsibilities.

Responsibilities

• Provide comprehensive administration support to the Client Support team
• Liaise with relevant parties to chase outstanding documentation required to complete pension checks via telephone or post
• Responsible for completion of administrative tasks (scanning, electronic filing and diary bookings)
• Ensure client records are electronically filed and updated
• Contact clients to retrieve information and answer queries
• Provide and maintain excellent levels of customer service, prompt responses
• Deal with confidential information
• Support the organisation by communicating about sustainability values, culture and commitments

Skills

Communication skills

IT skills

Organisation skills

Administrative skills

Attention to detail

Customer care skills

Problem solving skills

Number skills

Logical

Team working

Initiative

Patience

Education

Apprenticeship Level 2

Job description

• Communication skills
• IT skills
• Organisation skills
• Administrative skills

MY PENSION EXPERT LIMITED

Apprenticeship Level 2

Apply by: 06/11/2026

About The Role

We have a great opportunity to work in our Client Support team. As a member of the team, you will be point of contact with new clients. Your responsibility will be to deliver quality customer service, increasing effectiveness and ease of doing business with us. This is a fantastic opportunity to commence a career in financial services.

General Duties Including

• Provide comprehensive administration support to the Client Support team
• Liaise with relevant parties to chase outstanding documentation required to complete pension checks via, telephone or post
• Responsible for completion of administrative tasks in the relevant area, such as scanning, electronic filing and diary bookings
• Ensure all client records are electronically filed and updated where required
• Contacting clients to retrieve any required information and to answer any queries they may have
• Provide and maintain excellent levels of customer service, providing a prompt and efficient response to enquiries
• Dealing with confidential information
• Support the organisation internally and externally by communicating about MPE’s sustainability values, culture and commitments

You must be able to travel to and from work and college.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates

We need to ask all applicants whether they have any relevant criminal convictions and or pending investigation as defined by the Rehabilitation of Offenders Act 1974.

Relevant meaning offences against a person, whether violent or sexual, offences involving drugs or controlled substances, or theft. A declaration of a relevant Criminal Conviction will result in a Risk Assessment being carried out to determine whether the applicant poses a risk to the welfare or safety of others. This does not include warnings, cautions, reprimands and (for example) speeding fines/points.

A YES ANSWER DOES NOT AUTOMATICALLY EXCLUDE YOUR APPLICATION.

Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate.

About The Training

• Training will be at North Lindsey College/Doncaster College where you will access a wide range of facilities on offer
• Block release/Day release
• You will undertake the Customer Service Practitioner standard
• You will undertake Functional Skills for English and/or Maths if needed
• You will undertake both on and off-the-job training by a team of industry qualified professionals to give you the best skills, knowledge and experience that will help you become a qualified client support advisor of the future

About The Employer

My Pension Expert are the UK’s leading at-retirement financial adviser, committed to helping clients make informed decisions about their retirement. Our specialists provide clear, expert pension adviser to help maximise the potential of the clients pension and to help them understand what options are available.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Logical
• Team working
• Initiative
• Patience

Training Provider

DN COLLEGES GROUP

Course/Training

Customer service practitioner (level 2)

Apply by

Apply by: 06/11/2026