Pensions Admin Apprentice - Hybrid Role & Qualification

WTW group; Redhill; Hybrid; GBP 12.000 - 15.000; Vollzeit

Zusammenfassung

WTW invites applications for a two-year apprenticeship within its Benefits Delivery & Outsourcing GB team in the UK. You will greet clients, support pension scheme members, handle queries with care, and escalate when needed. Training toward the Award in Pensions Essentials accompanies hands-on duties.

The programme blends office work with remote elements, requiring strong maths/English and a commitment to learning. Closing date in December 2026.

Qualifikationen

• Graphics not required; but applicants should demonstrate customer-facing skills.
• GCSE Maths and English at grade C/4 or above required.
• Willing to learn and grow within pension services.

Aufgaben

• Be the first point of contact for clients and pension members.
• Provide calm, empathetic customer service for pension schemes.
• Resolve queries or pass complex issues to senior team members.
• Follow complaints procedure and notify seniors of complaints.
• Participate in regular training and build pension knowledge.
• Develop relationships with clients and identify service improvements.

Kenntnisse

Customer service

Communication

Teamwork

Attention to detail

Computer literacy

Ausbildung

GCSE Maths & English (Grade 9-4/Grade C or above)

Jobbeschreibung

WTW invites applications for a two-year apprenticeship within its Benefits Delivery & Outsourcing GB team in the UK. You will greet clients, support pension scheme members, handle queries with care, and escalate when needed. Training toward the Award in Pensions Essentials accompanies hands-on duties.

The programme blends office work with remote elements, requiring strong maths/English and a commitment to learning. Closing date in December 2026.