Pensions Administration Apprenticeship - Level 3

Prospects; Leeds; Presencial; GBP 15 000 - 18 000; Tempo integral

Resumo da oferta

Prospects in Leeds is offering an apprenticeship role supporting clients and pension scheme members. You will learn on the job while helping with queries, resolving issues, and following a formal complaints process under supervision.

You’ll work toward the Award in Pensions Essentials qualification, with structured study time and training across 18–24 months. The role prioritises customer care and accurate handling of information.

Qualificações

• Strong communication and customer service mindset.
• Ability to stay calm and professional when handling queries.
• Willingness to learn and develop pension knowledge.
• Comfort with using computers and basic software.

Responsabilidades

• Communicate with and support a wide range of clients and pension scheme members
• Provide a calm, empathetic and professional customer experience to our scheme members
• Handle and resolve queries yourself, while passing more complex issues onto other parts of your team
• Follow our complaints procedure and make sure that the Senior Administrators are notified immediately of any complaints
• Take part in regular training to broaden your knowledge and build your skills
• Build relationships with clients and develop your knowledge of their pension schemes
• Spot and highlight areas where our services could be improved

Conhecimentos

Communication

Team player

Quality focus

Customer service

Accuracy under pressure

Computer literacy

Formação académica

GCSE Maths & English (Grade 9-4/Grade C or equivalent)

Descrição da oferta de emprego

You’ll be the first person our clients and their people speak to when they have a question about their occupational pension scheme. Working with and learning from our experienced team, you’ll:

• Communicate with and support a wide range of clients and pension scheme members
• Provide a calm, empathetic and professional customer experience to our scheme members
• Handle and resolve queries yourself, while passing more complex issues onto other parts of your team
• Follow our complaints procedure and make sure that the Senior Administrators are notified immediately of any complaints
• Take part in regular training to broaden your knowledge and build your skills
• Build relationships with clients and develop your knowledge of their pension schemes
• Spot and highlight areas where our services could be improved

Qualifications

Everyone in the team will be there to help you learn and grow throughout your two years on the apprenticeship, particularly while you work towards gaining the Award in Pensions Essentials qualification.

• Qualified at Grade 9-4/Grade C or above for Maths and English Language at GCSE or equivalent
• Focused on quality and customer service
• Able to work accurately when things get busy
• A natural communicator and team player
• Eager to learn and happy to grow your experience
• Computer literate

Over the course of 18-24 months, alongside the responsibilities of your role, you will also complete a programme of study which will be a combination of coursework and exams. Whilst WTW and the selected government approved training provider, will equip you with all of the materials required, six hours per week to focus on your studies, and the support of a tutor, you will need to ensure that you are meeting all key milestones set out at the beginning of your apprenticeship and achieving the standards required, both academically and in your role. Further information on the apprenticeship will be provided post offer; however, we encourage you to research the requirements of the apprenticeship standard in advance of your interview.