Pediatric ED Front Desk & Patient Flow Coordinator

Mid and South Essex NHS Foundation Trust; Basildon; On-site; GBP 18,000 - 24,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust is seeking a friendly, people-oriented administrator to join the Paediatric Emergency Department's clerical team. You will be the first point of contact for visitors and will help ensure smooth patient pathways and timely handovers.

You will support in maintaining a tidy reception, scanning notes, stocking forms, and assisting in departmental meetings. A collaborative, compassionate approach is essential to deliver excellent patient care.

Qualifications

• Experience in customer service and reception settings.
• Ability to communicate clearly with patients and visitors.
• Great organisational and multitasking abilities.

Responsibilities

• Book in all patients upon arrival to ensure prompt handovers.
• Maintain tidy reception and waiting areas and escalate issues.
• Attend and participate in Department/Directorate meetings.
• Scan patient notes to coordinate transfers and discharges.
• Ensure patient notes are accessible and forms are stocked.
• Record ambulance handovers accurately in a timely manner.
• Support SPFC in validating ambulance delays and fines.

Skills

Customer service

Reception duties

Team player

Job description

Mid and South Essex NHS Foundation Trust is seeking a friendly, people-oriented administrator to join the Paediatric Emergency Department's clerical team. You will be the first point of contact for visitors and will help ensure smooth patient pathways and timely handovers.

You will support in maintaining a tidy reception, scanning notes, stocking forms, and assisting in departmental meetings. A collaborative, compassionate approach is essential to deliver excellent patient care.