Patient Flow Co-ordinator

East Cheshire NHS Trust; Macclesfield; On-site; GBP 24,000 - 29,000; Full time

Job summary

East Cheshire NHS Trust is recruiting an Administrative support role in the Emergency Department to help coordinate patient flow and ensure timely patient care. You will work closely with nursing and medical staff, using Meditech and other IT systems to track journeys from arrival to discharge.

The role emphasizes strong communication, confidentiality and ability to prioritise in a busy ED environment. A DBS check is required and visa sponsorship is not available.

Qualifications

• Proven administrative or clerical experience in a busy office or healthcare environment.
• Competent IT skills including Word, Excel, Outlook and data entry.
• Knowledge of confidentiality, data protection and record management.
• Ability to prioritise workload and manage time effectively.
• NVQ Level 3 in Business Administration or Health Administration.
• Experience using hospital EPR systems such as Meditech.
• Experience in front-line clinical environment (ED/Outpatients/Inpatient Ward).
• Understanding NHS patient flow and 4-hour ED targets.

Responsibilities

• Support patient flow in ED with the ED nurse coordinator and EPIC.
• Utilise Meditech to track patient journey throughout their time in ED.
• Demonstrate effective communication with patients, relatives and staff by phone and in person.
• Handle incoming calls and direct callers to information sources.
• Provide regular announcements of current waiting times for minors and majors.
• Monitor throughput and alert delays to prevent breaches.
• Liaise with specialty teams for timely patient reviews and decisions to admit.

Skills

MS Office

Data entry

Communication

Confidentiality

Time management

Organisational skills

IT skills

Front-line admin

Education

GCSE English & Maths

NVQ Level 3 in Business Administration

Tools

Meditech

EPR/PAS

Job description

It is all about the people at East Cheshire NHS Trust. We have a real sense of community, and our values are truly embedded into everything we do, ensuring we are a great and inclusive place to work. You will be supported, developed and empowered throughout your career with us. Come and join us, where you can play your part in helping us deliver outstanding care and improving the health of all the people we serve.

Job overview

To undertake a range of administrative and clerical duties, working alongside the nursing and medical workforce, to support patient tracking, and timely provision of patient care. Supporting to avoid delays ensuring safe patient care and positive patient experience both within the Emergency Department and the wider organisation.

To actively monitor the patient journey throughout ED, to ward transfer or discharge. Escalating appropriately any delays and to work closely with the multidisciplinary team to deliver a high quality patient focused service.

The role requires good interpersonal skills and interaction with multidisciplinary teams across the Trust to achieve the NHS Standards for Emergency Departments.

For Graduate visa holders; it is important to note that you must have a minimum of 12 months before this expires at the start of your employment for training and operational reasons.

Main duties of the job

• Work closely with the ED nurse coordinator(NIC), Emergency Physician in Charge (EPIC) and the wider team to support patient flow, in line with national Key Performance Indicators (KPIs).
• Utilise the electronic patient record system (Meditech) to ensure accurate tracking of the patient journey throughout their time within the ED,
• Demonstrate effective communication skills in the assistance of patients, relatives and staff members, both in person and over the telephone.
• Handle incoming telephone calls in a professional manner, directing callers to the appropriate source of information
• Provide regular tannoy announcements to communicate current waiting times to patients for both minors and majors. Demonstrate effective IT skills in accessing and inputting data relevant to patient flow in the Emergency Department e.g accessing blood results/swab results and any other appropriate investigations and escalating any delays in process.
• Monitor patient throughput times in line with national KPIs and ensure all clinical staff are aware of delays and potential breaches
• Liaise with Specialty teams to ensure timely review of patients, ensuring correct entry of any decisions to admit and escalating any delays as appropriate

Please be advised we are unable to provide Skilled Worker Visa Sponsorship to non-UK residents.

Working for our organisation

We are committed to providing the best quality integrated care to our patients. To achieve this aim we need highly motivated staff who are united by common values and behaviours.

We believe our workforce is our greatest asset and we actively support our staff to develop their capabilities to the full, with a variety of learning and development opportunities.

Whether you are just starting out in your career or are looking to use your skills and experience in a new role, East Cheshire NHS Trust is the right employer for you. We look forward to you joining us so that we can bring out your best.

Please be aware that this post requires a Standard DBS (Disclosure and Barring Service) check, the cost of which is payable by the successful candidate. If you have lived or worked abroad for 6 months or more in the last 5 years you will need to obtain an overseas police clearance. Further information can be found on the additional information links at the bottom of the advert.

Detailed job description and main responsibilities

Please read the attached Applicant Pack prior to completing your application form to find out more information.

Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.

As part of making your application we encourage you to review the Trusts Careers webpage Careers :: East Cheshire NHS Trust for more information about working for East Cheshire NHS Trust.

We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).

We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application. While this is not discouraged, it is essential to personalise this information, particularly your supporting information section as these tools cannot fully grasp the context or requirements of the job you’re applying for. Personal integrity and authenticity are central to our recruitment process and being a member of East Cheshire NHS Trust.

Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.

We look forward to receiving your application.

Person specification

Experience

• Good general education to GCSE standard (or equivalent), including English and Maths
• Proven administrative or clerical experience in a busy office or healthcare environment
• Competent IT skills, including use of Microsoft Office applications (Word, Excel, Outlook) and data entry systems
• Knowledge and understanding of confidentiality, data protection, and record management procedures
• Evidence of ability to prioritise workload and manage time effectively
• NVQ Level 3 (or equivalent) in Business Administration or Health Administration
• Experience using hospital electronic patient record systems (e.g. Meditech, EPR, PAS, or similar).
• Experience of working within a front-line clinical environment such as Emergency Department, Outpatients, or Inpatient Ward
• Understanding of NHS patient flow processes and key performance indicators (such as 4-hour ED targets).
• Awareness of infection prevention and control and patient confidentiality in a clinical setting
• Flexibility
• Willingness to undertake additional training and development
• Motivated to provide high quality services
• Ability to work without supervision
• Organisational skillsoops

Other Role Requirements

• Please refer to the job description and person specification for further details regarding the role requirements

Please read the guidance for applicants and completing the application form documents prior to completing your application form (documents are located below).

We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). In order to facilitate applications from all members of the community the Trust is able to offer services including Braille Applications and Interpreting Services.

The Trust may close any advertised post before the stated closing date. We recommend that you apply as soon as possible.

If you have not heard from us within 3 weeks of the advert closing date, regretfully you should assume that your application has been unsuccessful.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Charlotte Mellor Job title Assistant Operational Support Manager Email address [e-mail] Telephone number 01625 66 1928 Additional information

Tom Street- Operational Support Manager- 01625 66 1918