Paediatric ED Receptionist & Admin — Impactful NHS Care

Ashford and St. Peter's Hospitals NHS Foundation Trust

Chertsey

On-site

GBP 21,000 - 25,000

Full time

3 days ago

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Benefits offered by this job

Learning & development

Supportive team

Impact on patient care

NHS pension

Job summary

Ashford and St Peter's Hospitals NHS Foundation Trust is seeking a proactive Receptionist to join the busy Emergency Department Paediatric team at St Peter's Hospital. You will be the first point of contact for patients, relatives and visitors, delivering a friendly, efficient and compassionate service during challenging times.

Responsibilities include welcoming and registering patients, handling phone enquiries, maintaining Cerner records, arranging follow‑ups and patient transport, and

Qualifications

Experience in busy healthcare or NHS reception is desirable.
Ability to handle confidential information with discretion.
Comfortable using patient management systems and cerner is preferred.

Responsibilities

Welcome and register patients attending the Emergency Department.
Provide a professional reception service to patients, relatives and healthcare professionals.
Manage incoming telephone enquiries and direct queries appropriately.
Maintain accurate real‑time patient records using Cerner and Trust systems.
Book follow‑up appointments and coordinate patient transport when required.
Support clinicians and nursing staff with administrative duties and meet key performance targets.

Skills

Organised

Customer service

Communication

Job description

Responsibilities include welcoming and registering patients, handling phone enquiries, maintaining Cerner records, arranging follow‑ups and patient transport, and

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