Clerical Officer - ED

Sheffield Children's NHS Foundation Trust; Sheffield; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Generous annual leave

Pension scheme

Health and wellbeing programmes

Exclusive discounts

Job summary

Sheffield Children's NHS Foundation Trust seeks a friendly receptionist/clerical team member to help ensure the smooth running of our busy Emergency Department. You will provide a professional and compassionate service to patients, families, and medical staff in critical moments, reporting to the Deputy Divisional Manager.

Responsibilities include welcoming patients, supporting resus, registering with Careflow PAS, directing patients, and maintaining confidentiality while delivering excellent

Qualifications

• GCSE level or equivalent experience.
• Public-facing role with general office responsibilities.
• Enthusiastic and compassionate with the ability to stay calm under pressure.
• Team player with a desire to contribute to care and support.

Responsibilities

• Provide a welcoming reception service for patients, ambulance staff and visitors.
• Support resus situations by taking essential patient details.
• Register patients and ensure accurate data entry in the Careflow PAS system.
• Direct patients to appropriate areas and answer questions with excellent customer service.
• Maintain strict confidentiality and uphold professionalism in challenging situations.
• Schedule follow-up appointments.

Skills

Customer service

Calm under pressure

Team player

Data entry

Education

GCSE level or equivalent

Tools

Careflow PAS

Job description

We're looking for someone to join our reception and clerical team, where you'll help ensure the smooth running of our busy Emergency Department. You'll provide a professional and compassionate service, supporting patients, families, and medical staff in critical moments. We're looking for someone with a caring attitude, quick thinking, and a desire to help., Reporting to the Deputy Divisional Manager, your responsibilities will include:

Responsibilities

• Provide a welcoming reception service for patients, ambulance staff and visitors.
• Support "resus" situations by taking essential patient details.
• Register patients and ensure accurate data entry in the Careflow PAS system.
• Direct patients to appropriate areas and answer questions with excellent customer service.
• Maintain strict confidentiality and uphold professionalism in challenging situations.
• Schedule follow-up appointments

Qualifications

• Educated to GCSE level or have equivalent experience.
• Previous experience in a public-facing role with general office responsibilities.
• Enthusiastic and compassionate with the ability to stay calm and professional in challenging situations.
• A team player with a desire to contribute to the care and support of others.

We'd love to hear from you if you're passionate about making a difference in the Emergency Department!

At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children's Health. We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise. We're proud that 73% of colleagues would recommend Sheffield Children's as a place to work, placing us among the top five NHS trusts in England -- and the top-ranked trust in the North East and Yorkshire -- in the latest NHS Staff Survey. Our nearly 4,000 colleagues bring our CARE values -- Compassion, Accountability, Respect, and Excellence -- to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.

Part Time - 17 hours - To be worked flexibly across a 24/7 rotaFull Time - 37.5 hours - To be worked flexibly across a 24/7 rota, As we approach our 150th anniversary in 2026, we're excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts -- helping you thrive at work and beyond.